General Manager Operations

General Manager Operations

The General Manager Operations has the responsibility for the successful delivery of the strategic priorities, procurement and third-party governance and leading the business through change and innovation. Working cross functionally, this role is responsible for leading by Achmea’s values and providing leadership and direction to the teams of Client Experience, Claims and Portfolios & Underwriting.

Here at Achmea Australia, our purpose is 'Keeping Farmers Farming'. Helping our local farmers when they need it the most is at the forefront of what we do. We help farmers prevent and manage risk so they can continue doing what is most important to them. We are looking for a dynamic and passionate General Manager Operations to join the Leadership Team.

Who Achmea Australia is

Achmea Australia offers an innovative concept of general insurance to agricultural clients. With over 200 years of experience as one of the biggest mutual insurers in the Netherlands, we have expanded into the Australian market to keep farmers farming. Achmea Australia is an ambitious and growing company with wealth of opportunities on offer. We continue to cultivate a strong sense of culture, with an emphasis of continuous support and development. We strive to be the pillars of the community and be there when our clients need us.

Responsibilities:

• Manage the sub-functions of Third-Party Governance (procurement, client and vendor due diligence, corporate insurance, vendor performance monitoring) and Innovation and Change (system enhancements, projects, regulatory change and automation).
• Execute decision making by balancing the needs of the business with the strategic objectives, resources and time available to achieve a sustainable profitable portfolio in line with Achmea Australia’s purpose and vision.
• Enhance and uplift the data and reporting capabilities through Operations and supporting the reporting requirements of other functions, specific to the performance of the portfolio.
• Develop and implement a robust procurement and (third party) governance framework, meeting the information security requirements to support the needs of the business ensuring data management and business ownership, client and vendor due diligence is undertaken, and all vendors are subject to monitoring as required per the service level agreement and risk rating (i.e. personally identifiable information of employees or clients).
• Assist with the product development initiatives through oversight of the project management of new product changes in line with the product approval procedures, reviewing data to support changes and/or new cover options to assess return on investment.
• Responsible for the effectiveness of the Project Management Framework, design and implement the third-party governance monitoring processes.
• Lead and contribute to the data analysis of the portfolio to identify areas of exposure and underperformance, reporting regularly to the Insurance Committee, Executive Team and Board committees.

Achmea Australia is looking for someone with:

• Extensive technical insurance knowledge
• Legislative knowledge of general insurance
• Proven experience conducting financial oversight activities, analysing financial projections, and assessing risk
• Pricing risk knowledge and experience, desired not required
• Strong leadership skills to develop and maintain an engaged culture
• Ability to initiate, guide and implement process change in an agile environment
• Proven ability to think strategically and implement practically
• Excellent analytical skills to use data to identify financial performance improvements

Qualifications needed:

• 10 years experience in the financial services sector, coupled with tertiary qualifications related to the insurance/financial services industry
• Post graduate qualifications desired, not required
• Formal management training desired

About the Location: 

This role is based in our Sydney head office located on Pitt St, Sydney CBD. We support a healthy work-life balance and currently have a hybrid working model in place. 

Benefits we Offer: 

• Competitive remuneration package
• 5 weeks annual leave
• Paid salary continuance
• Life insurance
• Novated leasing
• Volunteer leave
• Study allowance

Next Steps:

If you are interested in this position, please submit your resume along with a cover letter detailing your qualifications for this role.

Click APPLY to submit your application. Successful applicants will need to complete work rights, police, and credit checks through our online provider as a condition of employment.

Achmea Australia recognise that an inclusive and diverse workforce is essential for a strong organisation, and we are committed to ensuring everyone feels valued and respected for who they are.

Privacy

Protecting your privacy and your personal information is important to us, as it is fundamental to the way we conduct business. Achmea Australia (ABN 86 158 237 702, AFSL 433 984) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles set out in that Act. A copy of Achmea Australia’s Privacy Policy may be found at www.achmea.com.au/privacy/. If you have any questions about how Achmea collects, stores, uses and discloses your personal information, please contact us using the contact details at the end of the Privacy Statement.