General Manager - Retirement Living

View PositionPosition DetailsReference Number 15411
Position Title General Manager - Retirement Living
Employment Type Permanent Full Time
Department Retirement Living
Location Chermside
Classification Salaried Staff - Position Level 07 (Car)
Hours per Fortnight 76
Position SummaryAbout UsWesley Mission Queensland is a not-for-profit community service provider that offers community support, mental health and disability services, aged and palliative care, and Retirement Living across Queensland. We have a long and proud history of supporting people in need and live by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect.We strive to be a welcoming, caring and inclusive community that celebrates diversity and supports employees of all backgrounds and faiths. People with passion, connected by hope for a more compassionate, just and inclusive society is our story. Join us and be part of a story you'll love to tell.About the RoleThe General ManagerRetirement Living is responsible for ensuring high occupancy rates, strong sales results, high resident satisfaction; compliance and adherence to legislation and regulation; developing and implementing best practice systems and processes and ensuring cross-referrals and integration of services to those residents. Specifically, you will:

• Align personal leadership behaviour and ethical standards with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values
• In partnership with the Sales and Marketing team lead the delivery of the Retirement Living sales targets and occupancy rates, inclusive of new and resales, maintaining high occupancy and achieving required sales values and rates
• In conjunction with the Director of Ageing Well participate in setting and delivering on the WMQ Retirement Living strategies and the broader Ageing Well Directorate; (the Ageing Well Directorate encompasses Residential Aged Care, Community Aged Care and Retirement Living)
• Lead the Retirement Living team, driving a culture of collaboration and customer centricity to ensure service integration and referrals within home Care, allied health and residential aged care
• Deliver strong customer value to Retirement Living residents and ensuring a healthy and positive relationship with the resident committees
• Provide input into development; redevelopment and refurbishment of retirement villages and other forms of seniors housing, bringing the 'voice of the customer' to the table, hence ensuring new/refurbished product is 'fit for purpose' both today and into the future.
• Proactive in understanding resident’s changing requirements and position village service offering to meet those needs
• Be conversant in the management of associated budgets relevant to Retirement Living – General Services, Maintenance Reserve and Capital Replacement and
• Deliver strong Retirement Living portfolio financial performance and commercial returns while achieving budgets.
• Drive cross-sales into home care and support; and residential aged care

About You

• Senior Management Experience in Retirement Living with demonstrated Development, Sales and Operations success
• Proven track record in leading and managing Retirement Living relationships for highly sought properties
• Proven track record in the coordination of integrated services for Retirement Living customers
• Excellent Retirement Living Operational skills/knowledge combined with strong strategic abilities
• Proven track record in leading and engaging teams to deliver strong financial performance (profit balance sheet and cash flow) relevant to/translatable to Retirement Living portfolio performance and asset/business management.
• High degree of knowledge of the relevant legislation and industry practice that governs provision of Retirement Living/seniors' housing services in Australia
• A solid understanding of the future trends, directions and influences and competitive landscape with Retirement Living and seniors housing and also the aged care reforms that impact this
• Must be well connected and networked in the aged care/Retirement Living industry and hence abreast of industry dynamics, changes and trends
• Excellent business acumen, high emotional intelligence, an empathy for the ageing, strong leadership ability and influencing skills
• Tertiary Qualification in relevant field/equivalent experience

Required

• Proof of Vaccination Status as required by Legislation, Health Directives or WMQ Policy throughout employment and prior to commencement
• Relevant probity checks required by legislation and WMQ policy
• Current Driver’s License and willingness to drive in the course of work

Why Join UsWesley Mission Queensland brings together people who want to make a difference in the lives of others. We value diversity, strive for inclusion, and come together to walk alongside those in need to provide hope and compassion. We are committed to working collaboratively to help you grow, support your wellbeing, and enable you to be your true self each day aligned to our mission and values. Along the journey, we will encourage you to find your story. We offer our team members:

• Support from our Employee Wellbeing Program – we are recognised as an Advanced Mental Health First Aid Skilled Workplace!
• Access to salary packaging benefits that enable you to increase your take-home pay
• Discounted allied health services such as nutrition, physiotherapy, occupational therapy, and remedial massage
• Access to discounts on private health insurance, gym memberships and travel
• Flexible working hours and where applicable a hybrid working strategy

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.Wesley Mission Queensland respectfully acknowledge the Traditional Custodians of the lands on which we work and live. We acknowledge Elders both past and present, whose ongoing effort to protect and promote Aboriginal and Torres Strait Islander cultures will leave a lasting legacy for future Elders and leaders.Please note: You will be asked for evidence of your COVID-19 vaccination status as part of your application process as required by Legislation, Health Directives and WMQ Policy.Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.
Contact Person Sally ROPER
Contact Number (0_) ____ ____
Contact Email sroper@wmq.org.au
Closing Date 12/04/2024
Position Description Draft Position Description _ GM Retirement Living_Nov 2023 (002).pdfApplication Guide
SharePlease note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.