Graduate Manager (12-Month Max Term)

Company Description
Lendi Group is the new group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loan experience for the Australian audience that balances both human support and smart technology.
We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.
At Lendi Group we value work-life balance. Our flex-first policy enables our team members to choose how they do their best work; home, office, or flex!
Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.
To learn more about life at Lendi Group check out our blog:
Job Description
The Learning & Capability function operates at a group-wide level, consisting of driven learning and capability professionals who work collaboratively with People Partners and divisional key stakeholders to execute people experience and culture, and learning solutions. The team will design and execute learning and capability learning strategies that enhance knowledge, develop organisational capabilities, foster a culture of curiosity, and enrich Lendi Group.
The pathway for a broker's development from beginner to mastery can take upward of 12- 18+ months. At Lendi Group, we call this the Skills Competency Journey. The Aussie Graduate Program is a best-in-breed broker induction training program - designed to deliver the foundational skill competencies and capabilities required to set up an Aussie Broker for success.
What's the role?
As a Graduate Manager (12-month Max Term), reporting to the Senior Learning & Capability Manager, Distribution, you will deliver a structured, national 8-week Aussie Broker Graduation Program for Distribution – our core sales organisation. You will support the delivery of Aussie business knowledge, mortgage lending, and credit competencies across a diverse panel of lenders, focusing on customer experience, systems, processes, and Aussie broker support teams.
You will work collaboratively with the broker's future sales leader throughout the 8-week program to build the foundational skills an Aussie broker requires to set them up for success before they embark on a Skills Competency journey.
You will ensure that Aussie Brokers have a sound understanding of their role, achieve key KPIs and metrics required to graduate into their future sales teams and provide an excellent customer experience.
What you will do:

• Work collaboratively with L&C and Distribution leads to deliver a Graduate Program for the new brokers joining the Aussie Brokers channel that is in alignment with core organisational competencies and divisional.
• Working to a weekly structured schedule, focused on:

• Systems usage and process enablement
• Customer qualification & core sales skills.
• Analysis & presentation of risk to the lender
• Compliance & Customer Experience
• Facilitating multi-medium training sessions in a virtual environment one-on-one coaching sessions & action plans
• Managing Brokers' KPIs, from daily appointment conversion and weekly application lodgments
• Act as "the voice of the business" in the design and delivery of divisional learning & development and capability programs

Qualifications

• Background in the home loan or credit lending space as either a broker or lender
• Strong track record designing and operationalising sales enablement & sales effectiveness learning programs
• Experience in a corporate Learning, development and capability management role within a sales organisation and with direct responsibility for developing and "operationalising" learning and capability programs across the business

Additional Information

• We’re Flex First which means we’ve fully embraced flexible working from home and have metropolitan city offices for those who do want to work from the office
• We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks of leave for primary carers and up to 4 weeks for secondary carers.
• An additional week’s Loyalty Leave each year after reaching 3 years’ service.

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.
Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products.
Lendi Group is a 2023 Circle Back Initiative Employer; we value a positive candidate experience and commit to responding to every applicant. Once we have received your application, we will reach out to you via email.
Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.
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