Group Admissions Support Officer

Welcome to St John of God Health Care

St John of God Health Care is one of the largest private providers of health care services in Australia, employing more than 16,000 employees (caregivers). We operate 27 hospitals and services comprising more than 3,500 hospital beds, including home nursing, disability services and social outreach programs.

As a Catholic, not-for-profit group, we invest all profits to the communities we serve by updating and expanding our facilities and technology; expanding existing services and developing and acquiring new services; and providing Social Outreach services to people experiencing disadvantage to improve health and wellbeing.

Your role at St John of God Health Care
You will provide high quality customer service to assist patients with online admissions, process patient registrations, confirm eligibility of adequate health cover and provide informed financial consent, as well as work closely with hospitals to ensure process are completed in a timely manner prior to the patient's admission.
The Position

• Provide a high quality service to all patients contacting the call centre for assistance with online admissions.
• Assist patients to complete their Informed Financial Consents via the portal.
• Understand patients' needs and show hospitality in every conversation.
• Receive and respond to inbound calls and emails in a timely manner.
• Make outbound follow up calls/emails to patients.
• Manage and resolve patient queries and complaints.
• Process patient registrations that come via the online portal and ensuring that that all demographic information is updated into WebPAS correct
• Complete check eligibilities for all patients who are using private health insurance.
• Complete Informed Financial Consent (IFC) for all patients to identify any out-of-pocket expenses and meet accreditation requirements.
• Understand and interpret health fund contracts for each hospital (17 hospitals) to ensure accurate completion of IFC's and confirm the hospital/patients are not put at financial risk.
• Understand and work with individual hospitals to be aware of specific contractual arrangements e.g. Concessions on certain procedures.
• Work in accordance with the target outcomes set for completing check eligibilities.
• Liaise with health funds/patients with queries regarding private health insurance.

You will have demonstrated experience delivering exceptional customer service and clerical support in a health care environment along with sound conceptual and analytical skills, including the ability to analyse information and make informed decisions.
To succeed you will have flexibility to work across a variety of shifts, including weekends as required. Shifts are roster between 5.00am and 6.30pm Monday to Friday and 6.00am to 3.30pm Saturday and Sunday.
Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.
We can offer you

• Salary $64,355 to $72,824 plus 11%Superannuation (pro rata for part time) Casual rate $39.08 to $44.22 per hour plus 11% Superannuation
• Permanent and casual positions
• Located in Perth CBD Kings Square office with 40% work from home option
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
  • Novated leasing
  • work related expenses
  • self-education and
  • additional superannuation
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Employee support through our dedicated free Employee Assistance Program (EAP)
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
• End of trip/bike riding and shower facilties

St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse.

For enquiries contact Cian Breen, Group Admissions Coordinator on (08) 6116 0671
Applications close 12 April 2024