Guest Service Agent

The Miro & Atrio Apartments, located in the Heart of the Fortitude Valley, comprising of over 60 1 & 2 Bedroom Apartments, with an outstanding location and unique attributes is currently seeking a professional, motivated Guest Service Agent to join an energetic Front Office Team.

Full Time/Part Time or Casual Position Available

Reporting to directly the Resident Manager you will be responsible for:

• The smooth functioning of reception on a day-to-day basis during your shift
• Conducting guest arrivals and departures
• Handling all guest enquiries and concerns
• Maintaining accurate guest accounts
• Reservations
• Working with the maintenance team to ensure all maintenance issues have been rectified.
• Working with the Housekeeping team to ensure guests requests are met whilst ensuring that all rooms available at an appropriate time.
• Assisting the RM with accounts receivable & payable.

To be successful in the role you must poses:

• Minimum of 12 months experience in similar position within a 4-star Hotel or Apartments
• Exceptional grooming and presentation
• Outstanding organizational & time management skills
• Attention to detail.
• Positive and passionate attitude towards to customer service
• Able to work under pressure in a fast-paced environment.
• Previous Resley experience is preferred but not essential.
• The ability to work unsupervised.

In return the successful applicant will receive a competitive award wage, outstanding working conditions, company uniform, car parking.

The successful applicant will also be required to work a rotating roster, including morning, afternoon, weekend shifts & public holidays.

Currently Reception operating hours are below but subject to change:

Monday - Saturday 7am - 7pm & Sunday 8am - 4pm

This is a great opportunity to join a very successful Apartment Group and company. If you are ready to join a fun and professional Front Office Team and believe that you have the necessary skills and attitude to succeed in this role, please forward you’re your application for consideration.

We would like to thank all applicants in advance, but only successful applicants will be contacted.