AddressThe Role
We are looking for a Receptionist & Office Services Officer to join our team on a Full-Time basis in our head office located in Sydney. This role form’s part our front of house team, where you will be the key point of contact for staff and clients, also liaising with building management and contractors.
We will provide you with on-the-job training for all aspects of this varied and exciting role.
Responsibilities
In this role you will be responsible for Reception and Office Services duties. These include but are not limited to;
Reception
- Greeting clients and providing refreshments
- Answering of phones and handling incoming phone calls for our 3 national offices. You will have assistance from staff on overflow.
- Be able to refer to our internal matter data base when transferring calls.
- Booking and maintaining a high level of presentation of our internal conference rooms
- Booking couriers and manage all incoming and outgoing mail and deliveries
- Update mail log to record outgoing mail
- Be responsible for ensuring accuracy of office telephone list, organisational charts and floor plans.
- Organise catering for End of Month event and Birthday Celebrations
Office Services
- Assist legal secretaries with file management
- Key contact with building management to organise access for all staff and facility repairs/maintenance as required
- Liaise with contracted cleaners for any requested cleans from staff, and to also ensure the standard of cleaning is upheld
- Assist the People and Performance Advisor in developing Induction plans and lodge tickets with IT provider for new commencements
- Induct new employees on Reception and Office Services duties
- In consultation with People and Performance you will allocate offices, workstations and IT equipment for new starters
- Updating company intranet to ensure up to date data and information in available for all staff.
- Printer and IT / server room maintenance
- Carry out weekly kitchen orders ensuring stock levels are maintained and kitchen is clean at all times.
- Monitoring quantities of stationary and placing orders online.
- Maintenance of Fire Warden and First Aid Officer coverage across all offices, booking training and equipment as required.
About You
You will have previous experience in a similar role within a busy professional services or corporate office environment. You will have experience with customer service, undertake multiple tasks at once and remain calm under pressure. As the first point of contact for the company, you will also have excellent personal presentation and communication skills. You are technologically savvy and a have a willingness to learn and help.
Qualifications/Skills
- Experience in a customer service position is essential
- A previous role held in a law firm or professional services environment is highly desirable
- The ability to handle a fast-paced environment
- Time management and multitasking
- Excellent written and verbal communication skills
- Ability to schedule internal meeting rooms using outlook
The Firm
With 18 exceptional years in business, William Roberts Lawyers is a growing commercial dispute resolution and litigation law firm with offices in Sydney, Melbourne, Brisbane and Singapore
