Guest Service Agent - Front Office

Direct Collective is a local property group operating a serviced apartment and real estate chain with complexes located throughout Queensland. 

We are currently expanding our team. If you are reliable and customer focused with a Retail or Hospitality/ Accommodation background or experience - Apply Now! The position requires someone who is solution focused, flexible in their availability and is a team player. The role will include shifts within our sunshine coast cluster of properties in Mooloolaba and mountain creek.  The role is Full time and will require 5 shifts per week between the hours of 7am and 7pm to a total of 38 hours per week. 

This role will involve:

• Reporting to your Manager daily.
• Working autonomously/with limited supervision to achieve set outcomes in the accommodation operations.
• Manage check-ins and check outs.
• Execute the setting and issuing of guest's accounts.
• Confirm bookings with guests in advance and liaise with the reservations manager where required.
• Take reservation enquiries and bookings.
• Manage data entry into RMS booking system.
• Occasional after hours phone coverage (compensation provided, as required).
• Ensure that the guest requests are completed accurately and efficiently; focusing on guest needs as a priority.
• Assist with arranging and maintaining supplies such as linen, cleaning, room amenities and all other hotel supplies.
• Undertake basic maintenance, grounds and cleaning duties as required.
• Ensure that all standards are maintained, profitability is maximised, customer needs are met and adhere to all Direct Hotels policies and procedures.
• work to help develop, protect and promote the company culture and morale.
• Report to management regarding daily operations.
• Conduct room inspections and audits.
• All other duties as outlined by management.

To be successful in role, you will have unlimited work rights in Australia, be available to work various shifts, including early mornings, weekends and Public Holidays. 

You must possess strong communication skills and are confident in problem solving communication with various people involved in the business.

 Experience in serviced apartments and strata properties is advantageous.