Guest Service Agent

As Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Varied and customer service focused role
• Supportive team environment
• Central location and great staff benefits

Guest Service Agent
Campus Life
Full-time, Fixed Term for 12 months   

Position Reference No: 117515338

Join Australia’s number one University for student experience*, and enjoy staff benefits including:

• Free staff car parking
• 36.75 hour standard work week
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Free & Confidential Employee Assistance Program available for all staff
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

About the Position
The Guest Service Agent the first point of contact for students regarding Student Housing and Mailroom services. Reporting to the Manager, Student Housing and Mailroom Services, this position will be responsible for managing student room bookings, dining plans, key audits, student mail, maintenance requests and undertaking other administrative duties as required. The role will also respond to general phone and counter enquiries regarding facilities and services.

About the Person

The successful applicant will have:

• Previous exposure to high level of customer service with a minimum of 2-3 years experience
• The ability to exercise judgement in crucial situations and advise students
• Experience in processing accommodation bookings
• High level customer service experience
• Strong communication and interpersonal skills
• Conflict resolution and organisational skills
• The ability to prioritise tasks and work under pressure

Salary details

The salary for the position commences at $ 61,445.31 per annum, plus 12% superannuation.

Additional information

Position-related enquiries can be directed to Glen Harding, General Manager Food & Beverage on ********@bond.edu.au or +61 7 5595 5080.

Application and submission details

For further details regarding this appointment please reference the position description and selection criteria at Jobs at Bond | Bond University

Applications will be submitted online via the Careers at Bond University candidate portal. Please follow the 'How to apply' instructions provided. All candidates will be required to register prior to submitting an application.

Applications close: 5:00pm, Sunday 21st April 2024

Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.

Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.

Conditions of employment are offered under a Bond Workplace Agreement (BWA).

Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality and diversity. In line with Bond University’s values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.

Bond University Privacy Policy

#Eligibility criteria or membership fees apply
*Good Universities Guide 2006-2022