Guest Services Agent

The Role

As a Guest Service Agent, you will be the friendly face and warm welcome that sets the tone for our guests' stay. You will be at the forefront of delivering exceptional hospitality and ensuring our guests create perfect holiday memories.

•  Ensuring every guest feels like a VIP during any and all interaction
• Promote hotel amenities and services by having a deep understanding of facilities and local attractions
• Ensure all guests are warmly welcomed during check-in, check out and throughout their stay.
• Confident in communicating with guests and colleagues to ensure all information is directed to appropriate departments
• Assist guest where they may be issues and work to resolve as soon as possible
• Display proficiency in accurately handling reservations and managing guest accounts
• Answering and making telephone calls to guests to ensure correct information surrounding their bookings.
• Entering reservations into the PMS. 

 What we are looking for:

• Innovative approach to exceeding customer service expectations 
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
• Prior experience using RMS is ideal