Guest Service Agent

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• Guest Service Agent

Guest Service AgentFull-time, Fixed Term for 12 monthsReference number: 117515337About the positionAs Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.

• Varied and customer service focused role
• Supportive team environment
• Central location and great staff benefits

Guest Service Agent
Campus Life
Full-time, Fixed Term for 12 monthsPosition Reference No: 117515338Join Australia's number one University for student experience*, and enjoy staff benefits including:

• Free staff car parking
• 36.75 hour standard work week
• Salary packaging options for FBT and Non-FBT items#
• 17.5% of base salary leave loading
• Staff wellbeing program
• Free & Confidential Employee Assistance Program available for all staff
• Study assistance for staff and dependents#
• Corporate health and finance discounts
• Onsite Medical Centre and Counselling Services
• Onsite Sports Centre including gym, fitness classes and pool#

About the Position
The Guest Service Agent the first point of contact for students regarding Student Housing and Mailroom services. Reporting to the Manager, Student Housing and Mailroom Services, this position will be responsible for managing student room bookings, dining plans, key audits, student mail, maintenance requests and undertaking other administrative duties as required. The role will also respond to general phone and counter enquiries regarding facilities and services.About the personThe successful applicant will have:

• Previous exposure to high level of customer service with a minimum of 2-3 years experience
• The ability to exercise judgement in crucial situations and advise students
• Experience in processing accommodation bookings
• High level customer service experience
• Strong communication and interpersonal skills
• Conflict resolution and organisational skills
• The ability to prioritise tasks and work under pressure

Salary detailsThe salary for the position commences at $ 61,445.31 per annum, plus 12% superannuation.Additional informationPosition-related enquiries can be directed to Glen Harding, General Manager Food & Beverage on or +61 7 5595 5080.Application and submission detailsFor further details regarding this appointment, please reference the and Selection Criteria.Applicants can apply using the Apply Now button. All candidates are required to register online via our candidate portal prior to submitting an application. We request that you submit the necessary supporting documents to support your online application. These documents should include your Curriculum Vitae/Resume and a Cover Letter addressing the Selection Criteria outlined in the Position Description above.For current Bond University staff, apply directly via , log in with staff credentials, from the Home dashboard select Careers, select the role and apply.If you require any assistance with your application submission, please visit .Applications close: 5:00pm, Sunday 21st April 2024Applicants must have current work rights in Australia at the time of application. This status will be verified as part of the recruitment process.Please note, the successful applicant will be required to produce a certified copy of their highest qualification received prior to commencement of duty.Conditions of employment are offered under a Bond Workplace Agreement (BWA).Bond University is an equal opportunity employer, and we encourage our students and staff to respect individuality and diversity. In line with Bond University's values, people from diverse backgrounds, women, Aboriginal and Torres Strait Islander people, people who identify as LGBTIQ+, and people with a disability are encouraged to apply for positions at the University.#Eligibility criteria or membership fees apply
*Good Universities Guide 2006-2022Applications close:21st April 2024Copyright © Bond UniversityFooter navigationKey InformationQuick LinksStudyResearch & PartnersContact detailsContact detailsIn the spirit of reconciliation, Bond University acknowledges the Kombumerri people, the traditional Owners and Custodians of the land on which the university now stands. We pay respect to Elders past, present and emerging.CRICOS Provider Code 00017B | TEQSA Provider ID PRV12072By browsing this site you accept that cookies are used to improve and personalise our services to you for a better experience on our website and for social activity. If you continue, we will assume that you agree to our