Guest Service Agent - Hotel Receptionist

The Cottesloe Beach Hotel has an opportunity for someone to lead the administration side of our multi-faceted venue. Our Guest Service Agent - Hotel Receptionist is a key player in our dynamic and hard-working team and ensures the smooth running of the front office, housekeeping, reservations, group bookings and assisting the General Manager in daily administration.

This role is perfect for someone who wants to develop their career in the hospitality industry, specialising in hotel and events back of house operations or someone who wants to further their administration skills. We provide hands on training and assistance to ensure you grow and succeed within this role. Working a daytime roster, this is role is perfect for someone who is searching for a consistent schedule.

Duties and Responsibilities:

• Effective coordination of all guest arrivals and departures to achieve a reputation as a market leader in the industry
• Responding to guest feedback in an efficient and proactive manner and implementing changes to prevent re-occurrence
• Effectively communicating with all departments of the hotel to ensure customer satisfaction is consistently achieved
• Managing customer relations to deliver truly memorable experiences for our guests
• End Of Week reporting
• The first point of contact for in person, emails, and phone enquiries, ensure all are enquiries are met efficiently and effectively
• Managing group reservations, ability to allocate them accordingly and organise catering, working closely with the kitchen and operations teams
• Assisting the General Manager in daily administration tasks as required

The successful candidate for this role will be able to demonstrate the following:

• Previous experience in a similar environment and similar role is preferred
• Knowledge of hotel reception standards and procedures
• Authentic customer service, interpersonal & communication skills
• Impeccable grooming and presentation
• Proficient in using Microsoft Office Suite of products
• Experience with CMS is desirable

Please apply with a current resume.

Job Type: Casual

Salary: $29.00 – $35.00 per hour

Schedule:

• 8 hour shift

Work Authorisation:

• Australia (Required)

Work Location: One location