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Form of workIbis Budget Brisbane Airport is looking for a Guest Service Agent to join this ever thriving and exciting environment Ibis Budget Brisbane Airport is 3.5* Hotel with 93 Rooms next to the Brisbane Airport precinct in Hendra. At Ibis Budget Brisbane Airport our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!
Job Description- Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
- Be an advocate of ALL: Accor’s loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
- Roster includes working morning, afternoon, evening and overnight shifts
- Upsell the Food and Beverage department and serve barista coffee and beverages
- Previous hotel front office reception experience preferable
- Professional telephone manner and exceptional customer service skills
- Excellent communication, interpersonal and time management skills
- A friendly and positive can-do attitude who enjoys working in a team
- Previous experience Opera desirable not essential
- Barista experience desirable not essential
What is in it for you:
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage,
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- Opportunity to develop your talent and grow within your property and across the world!
