AddressHead of Client Services - APAC: 12 months Parental leave contract
About us
Blis is the leading privacy-first, location-powered programmatic advertising partner. We deliver accurate targeting at scale without reliance on personal data, helping the world's largest brands and media agencies drive business outcomes through personalised and high-performing digital advertising.
Established in the UK in 2004, Blis now operates in more than 40 offices across five continents. Working with the world's largest and most customer-driven companies including Unilever, Samsung, McDonald's, HSBC, Mercedes Benz and Peugeot, as well as every major media agency, Blis reaches over a billion mobile devices a year.
At Blis our vision is to be the undisputed leader in location-powered advertising and analytics. We believe that values create behaviours and behaviours create a culture. Our company values are a huge part of our DNA. We are fully committed to creating a powerful culture of inclusivity and belonging that embraces diversity, encourages people to bring their authentic selves to work, educates everyone at Blis about matters of equality and engages with the wider industry community to drive social change.
The role
Blis is looking for an experienced client service professional with a strong background in programmatic, able to lead a technical account management team of variable levels of experience. The most important aspect of this role is to work closely with the sales & ops teams - as well as our clients - to deliver best in market account management, service and delivery. If you are a highly organised, detail oriented go-getter, who loves working with clients and supporting a team to succeed, then this could be the role for you!
Key responsibilities
- Oversee the day-to-day client relationship management, account management and exemplary service of our clients
- Develop and maintain relationships with key agency and client stakeholders to ensure smooth campaign delivery, and timely responses to client queries and requests
- Develop solid understanding of the Blis platform to effectively communicate platform targeting capabilities to clients
- Lead and grow a talented team to develop and excel in their remits
- Work closely with Ad Operations lead to address any delivery/performance challenges
- Work closely with Ad Operations lead to oversee successful campaign setup and delivery
- Facilitate the rollout of our omnichannel offering, including uptake/upselling initiatives, delivery and reporting needs, through to case studies
- Upskill the team in the programmatic landscape & Omnichannel planning & buying
- Act as a consultant for both the sales team and clients to help secure scalable new business
- Have a strong commercial acumen, with a focus on maintaining & growing revenue alongside the Head of Sales
- Build out client case studies with the insights team & showcase best practices from global campaigns internally to the team and to clients
- Provide support to the ANZ Leadership team with administrative tasks as required
Skills and requirements
- 5-8 years media industry experience, with digital, programmatic and/or mobile experience (agency experience a plus)
- Passion for media and enjoys working in a team environment
- Exposure to ad trafficking, tracking and ad server technologies such as Doubleclick Campaign Manager (DCM)
- Acustom to learning and working with advertising technology platforms
- Excellent written and verbal communication skills
- High level of attention to detail
- Strong organisational & time management skills & the ability to meet deadlines
- Outstanding stakeholder management, troubleshooting, analytical, & problem-solving skills
- Ability to collaborate cross-functionally in a fast-paced environment
- Solid excel & MS Office skills
- Commercial acumen & resilience
