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SalaryCover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller's journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs!As the world begins to travel again, we want to make sure we're delivering an exceptional service for our customers, and we want you to be part of that journey.So, what's the job?This role will support the performance of Cover-More Australia's insurance business through implementation of an effective Governance, Risk and Compliance Management program, working closely the Australian Operations and Risk and Compliance teams.
- You'll lead the development, rollout, and maintenance of a Line 1 assurance framework, covering Authorized Representative compliance, domestic compliance, and controls uplift and assurance activities. Ensure our operations remain resilient while safeguarding our customers' interests.
- You'll lead periodic workshops with business risk owners to ensure risk ratings are accurate and current following the Group Risk & Compliance team methodology.
- You'll regularly evaluate risks associated with our products, services, and processes. Provide recommendations to enhance risk controls and minimize potential harm to customers.
- You'll provide risk advice and assistance on sales projects and initiatives, ensure key compliance & operational risks are identified and controls to address those risks arising from new projects and initiatives are put into place.
- You'll work with the legal team to ensure our practices align with legal requirements, collaborating with legal experts to interpret regulations and implement necessary changes, always keeping customer interests at the forefront.
- You'll work with Learning & Development to train employees, emphasizing compliance awareness. Equip them with the knowledge needed to serve customers effectively while adhering to regulations.
- You'll partner with the business in maintaining a mature and rigorous governance and control environment.
- You'll drive policy and process development at a local level to establish appropriate frameworks and to implement group policies.
- You'll work with the business as a Risk lead to identify operational, reputational, regulatory and strategic risks and impacts arising from business activities and upcoming regulatory change
- You'll develop and execute a comprehensive BCP strategy. Align it with our business objectives, emphasizing uninterrupted service delivery to our customers even during crises.
- You'll support the CEO and COO to prepare for and respond to, any crisis. Work with the COO, CEO, Technology and other teams and stakeholders to establish clear communication channels during emergencies. Ensure timely updates to customers, employees, and regulators are made.
- You'll develop and prepare monthly and quarterly reporting
- You'll ideally have at least 10 years risk management and/or compliance experience
- You'll have at least 5 years' experience with operational risk in the insurance sector, with some knowledge of sales and distribution channels in financial services preferred.
- You'll hold relevant qualifications in law, accountancy, business, commerce or equivalent experience
- You'll have a good working knowledge of the financial services regulatory environment in Australia
- You'll have good working knowledge of insurance products
- You'll be familiar with ASIC AFSL
- You'll be comfortable interacting with, and presenting to, senior executives
