Head Of Operations

Overview

Seeking a dynamic Head of Operations to lead and optimize our dental practices across D-Group, including Dental Lounge, Sydney Implant Institute, and Dental 99. This role demands a strategic thinker with exceptional leadership skills, a passion for excellence in patient care, and a proven track record in operational efficiency and team management.

Duties/Responsibilities

•  As part of the executive team, prepare/agree on business strategy to meet company KPI’s and Goals 
• Translate the business strategy into actionable goals for performance and growth 
•  Executive team meetings 
• Reporting on the practice performance identifying any areas of concern/success
• Oversee operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Ensure effective recruiting, onboarding, professional development, performance management, and retention
• Adhere to company, federal, state, and local business requirements, enforcing compliance and taking action when necessary
•  Overseeing the daily business and administrative operations and improving operating procedures for optimal efficiency
• Assessing and enhancing the efficiency of internal and external operational processes
• Leading and motivating staff to achieve sales and organizational objectives
•  Mentoring and inspiring employees to key into the vision of management
• Establishing policies that improve and promote company vision and culture
•  Evaluating company performance and recommending strategies to improve results
•  Collaborating with management and other stakeholders to achieve business vision.
   

Daily and Monthly Responsibilities

• Analyse internal operations and identify areas of process enhancement
• Develop actionable business strategies and plans that ensure alignment with short-term and long-term objectives developed in tandem with business owners. 
• Directly oversee operations, HR, and accounting, production/revenue 
• Monitor performance with tracking and establish corrective measures as needed, and prepare detailed reports, both current and forecasting
• Maintain and build trusted relationships with key customers, clients, partners, and stakeholders

Patient Management 

• Escalation point for any patient complaints, AHPRA matters, legal matters 
• Mediation, Negotiation with patients as required 
• Liaise with lawyers/insurance as required 
• Review of patient feedback/surveys (rolling out processes for patient feedback collection) 

Human Resources 

• Direct Management for senior staff (who each have direct reports) 
• Recruitment approval/selection for all key staff 
• Recruitment approval/selection for all clinical staff
• Performance Management of all staff including roll out of performance Salary reviews, bonus calculations 
• Admin, Compliance, and Regulatory Requirements 
• Ensure all practice operations meet various regulatory requirements 
•  DHHS (radiation management, APHRA, etc) 
• HR, Employment, and Legal 
• Workplace Employment Relations 
•  Employment Contracts 
•  Contractor Agreements  
• Supplier Agreements 

Practice Operations 

• Reviewing and Updating Processes/Procedures 
• Regular review/oversight of the appointment schedule to identify opportunities for improvement and streamlining 
• Review service mix, and ensure we have the right clinicians and services available (reduce ‘external referrals’ where appropriate
• Capacity Management (appropriate clinical chair time avail to meet patient need/revenue target) 
• Set KPIs for the clinical team and implement processes/systems to achieve these 
• Daily ‘walk around’ of the practice – checking morale, ‘feet on the ground’ to best understand 

Financial Management 

• Overall financial management and responsibility for the P&L 
• Liaise with accountants/bookkeepers as required for reporting (third-party bookkeeping services) 
• Review and Approve Accounts Payable payment run 
• Review and Approve payroll 
• Review all practice reports (ensure accurate and complete data entry) 
• Oversee and ensure debt collection is the manager 
• Approval of all purchases (within the agreed level of delegated authority)
• Review and calculation of all Dr commission payments 
• Review and Set Fee Schedule for the business 
• Review and Set a budget for consumable spending and review with the clinical coordinator  

Practice Processes and Systems 

•  Manage the effective implementation of practice processes and systems to streamline practice operations 
• Identify opportunities for improvement (together with the team) and agree approach for implementation of initiatives (if in line with business strategy) 

Marketing 

• Liaise with digital/radio marketing partners
• Review, Set, and Manage the marketing budget 
•  Review and Manage the reporting and review of marketing ROI to ensure we are getting adequate return on investment (pivot as required) 
• Set and roll out internal marketing (emails, patient comms) 
• Manage brand guidelines are met 
• Final review/approval of all patient communication/templates 

Project Management

• Manage and oversee the implementation of approved projects 
• Project lead as required on major projects as they come up from time to time
   

Summary 

To provide management, leadership, and vision to ensure the organization meets its short-term and long-term objectives. Help create policies and a practice culture that strengthens operational efficiency and generates revenue. 

How to Apply:

If you're ready to take the next step in your career and join a team committed to making a positive impact, we encourage you to apply. Don't miss this opportunity to be part of a practice that values your skills and contributions.

Join us in a fast-paced, technologically advanced environment where you can enhance your skills and make a real difference in the world of dental health.
To learn more or apply, reach out to us through SEEK or send an email to *************@gmail.com We look forward to embarking on this innovative journey with you.