AddressTaking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Health Service Officer
In this exciting career opportunity you will be responsible for managing all booking requests. The role further supports the client services function to ensure seamless and quality through facilitating paperwork in preparation of appointments, responding to client queries, invoicing processes and reporting needs.
What are my accountabilities?
- Manage and resolve Medical Services emails and calls
- Ensure Medical Assessment tickets are actioned
- Takes ownership of complex queries regarding assessments, bookings, and accounts payable and identifies opportunities to improve processes
- Engages with clients, candidates and providers to co-ordinate onsite and in clinic assessment programs
- Update case notes with progress in correct system applications
- Ensure correct and current referral paperwork is sent to the clinics and confirm receipt of paperwork by the treatment provider
About you :
- 1+ years experience in a Customer Service or Reception role
- Attention to detail to ensure accuracy in verifying and coordinating bookings and paperwork
- Excellent data entry skills to efficiently handle the payment processes, portal and software applications
- Moderate - advanced IT skills with Microsoft Office
- Excellent organisational skills to enable you to maintain comprehensive documentation for audits and evaluations
- Ability to work autonomously and take proactive steps
Caring Counts
It's at the heart of everything we do, and we show we care by living our five core values: Caring, Empathy, Accountability, Inclusion, Collaboration and Growth.
Sedgwick is an equal opportunity employer and have been named an Inclusive Employer by the Diversity Council of Australia 2023-2024.
We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations, we encourage you to let us know at the time of your application.
Interested in this opportunity? Please click APPLY and upload an up-to-date copy of your CV!
Why Sedgwick?
Sedgwick is a leading global provider of technology-enabled risk, benefits, and integrated business solutions. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.
With such a wide range of services, across multiple business units, we are sure to have an opportunity available that will align with what you are looking for!
Some of the Benefits of working with us are:
- Hybrid working arrangement. #LI-Hybrid
- Professional Development through Sedgwick Australia University
- +0.5 % on top of Superannuation Guarantee
- Domestic and International Career Pathways
Sedgwick is an Equal Opportunity Employer.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
