Helpdesk Technician

THE OPPORTUNITY

Salary: $63,546 - $68,996 per annum pro rata + 11% super (depending on qualifications and experience).
Time Fraction: Full Time, 1.0 EFT.  
Location: Chadstone campus.
WWCC: Appointment to this position is dependent on obtaining and maintaining an ‘employee’ Working with Children Check.
Position Status: Appointment to 31st December 2024  

The Holmesglen IT Department is looking for a Helpdesk Technician to join their supportive team. Day-to-day duties will include answering the helpline and troubleshooting issues over the phone, helping staff and students troubleshoot face-to face via the helpdesk counter and/or around the campus, be involved with IT projects such as hardware rollouts and computer lab upgrades.

The department follows a distinct rhythm: it intensifies its operations at the beginning of each semester, bustling with energy and productivity, as the semester progresses attention shifts towards ongoing IT projects.

ABOUT YOU

• Relevant Degree with relevant work experience; or a suitable combination of lesser qualifications and significant relevant experience.
• ITIL Foundation Certificate, ZENworks, MCSE, MCSA, ACSP (preferred)
• Understanding of Microsoft desktop & Mac OS and iOS software
• Demonstrated experience in Level 1 Service Desk support role will be highly regarded
• Sound customer service skills, verbal and written communication skills and strong interpersonal skills.
• Problem solving skills within the context of resolving customer issues.
• Ability to prioritise and manage tasks.
• Able to support end-point computer systems and applications remotely.

ABOUT US

Holmesglen is a leading education provider, valued by local and international learners, industry and the community. We are recognised for innovation in education and training, applied research, creativity and entrepreneurship. Our open, collaborative and quality-driven culture inspires learners and staff to excel.

OUR COMMITMENT TO YOU

Holmesglen is committed to continuing to provide a safe workplace and have put systems and support in place for all our employees to work and deliver safely and flexibly.

Holmesglen is a child safe and equal opportunity employer. We are dedicated to attracting, retaining and developing our people. We value diversity in our workforce and encourage people from all backgrounds, abilities, and identities to apply for roles within our organisation, including the Aboriginal and/or Torres Strait Islander community. 

We provide our staff with:

• Employee Assistance Program
• Wellbeing programs
• Professional and career development opportunities
• Onsite parking and close proximity to public transport
• 14 weeks paid parental leave
• Flexibility to achieve work life balance
• Opportunities for all

We commit to responding to every applicant.

Employees attending certain workplace settings, including health and care facilities, may be required to meet mandatory vaccination obligations.

TO APPLY

For further information relating to this opportunity and to view the position description, please click here.

All applicants must attach a Resume and Cover Letter addressing the Key Selection Criteria (located on the last page of the Position Description). Please note, that incomplete applications may not be considered.

Applications close at 11:59 pm Tuesday 16th April 2024

Like to know more? Please contact Vlad, Manager Digital Transformation, 9564 1959 and/or vlad.mezin@holmesglen.edu.au.

For application queries, please contact recruit@holmesglen.edu.au.

If you require specific support to apply for this position, please contact the Human Resources Department on 03 9564 1813 and we will work with you to identify the best way to assist.