IT Helpdesk TechnicianWe are seeking a passionate Helpdesk Technician (Level 1) to join our experienced IT team based in Melbourne, to deliver quality technical support and customer service.Primary Duties and Responsibilities:
- Applying technical knowledge to resolve faults;
- Imaging of laptops;
- Coordination of laptop repairs with vendor;
- New user desk setups & faulty laptop swap overs;
- Audio visual setup support for internal and external seminars and meetings;
- Mobile phone setups & coordination of repairs;
- Manage loan equipment and asset system;
- Level 1 Helpdesk support as required;
- Maintains positive relationship with all employees;
- Maintains cyber security at all times. Cultivate an awareness of information security risks, stay informed of latest cyber threats, instil best cybersecurity practises and take practical steps to protect the firm and client from cyberattacks.
Skills / Knowledge:- Strong attention to detail, with a focus on producing accurate and high quality work;
- Professional and confident telephone manner;
- Excellent communication and interpersonal skills;
- Exceptional organisational skills.
Our Firm and CultureRussell Kennedy is a commercial law firm with more than 320 people in Melbourne and Sydney. We are committed to providing exceptional legal strategies and solutions to our clients, guided by market-leading expertise across our key sectors of focus.As part of our team, you'll receive hands-on experience, quality mentoring and access to valuable learning opportunities. We encourage a professional and committed work ethic, while recognising the importance of an enjoyable working environment and balanced lifestyle. We believe we have a culture where individuals of all backgrounds and abilities feel included and confident in bringing their whole selves to work, and where your talents are fostered, empowering you to contribute to the success of the firm.Russell Kennedy is proud to be an equal opportunity employer and is certified as a WGEA Employer of Choice for Gender Equality, as well as being certified as a gold employer in the Australian Workplace Equality Index for employers with 500 or less employees. We respect and celebrate the things that make each of us different. The firm supports and promotes a range of initiatives to create an environment that is characterised by equal access and respected participation of all groups and individuals. There is a particular focus and emphasis on gender equality, inclusion of First Nations peoples, accessibility for people with disability, LGBTIQ+ inclusion, and cultural diversity.Russell Kennedy is committed to attracting and retaining the best talent available. We acknowledge the importance of work-life balance, all current and prospective employees have access to flexible work options and workplace adjustments including alternate accessible formats, where required. If you require an adjustment during the recruitment process please contact Carla Viglino on 03 9609 6770.
Further InformationAny questions regarding the vacancy can be directed to Kat Pena on (03) 8637 9496. For further information or to submit your application for this position please visit the careers page on our website. Please note any offer of employment made by Russell Kennedy Lawyers to the successful candidate will be subject to a police check. We are currently accepting applications from direct applicants only. No agency referrals will be accepted at this stage.Russell Kennedy Lawyers acknowledges the Traditional Custodians of the lands on which we meet and work. Our offices are situated on the unceded lands of the Wurundjeri and Gadigal peoples. We pay our respects to their Elders, past and present, to their emerging leaders and to the resilience, creativity and vitality of their cultures including their laws and systems of governance.
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