Helpdesk Technician

The key purpose of this role is to be a key member of the Information Technologies support team. The role is responsible for effectively responding to daily helpdesk queries and supporting the School community to use a wide array of ICT equipment and applications. The role will liaise with students, staff, parents and guardians in relation to both specific School resources and general helpdesk support enquiries. The role will also work on ICT projects as required.

This role is ongoing, full-time and immediate commencement.

The successful applicant must have:

• Have experience supporting Audio/Visual solutions within classroom, performance and/or event spaces.
• Have relevant and demonstrated previous experience in a similar role.
• Have a comprehensive understanding of computer operating systems.
• Possess good understanding of computer hardware, drivers, network operating environments, Microsoft Networking, and printing equipment.
• Have experience with upgrading computer hardware.
• Have experience installing and working with Windows, iOS, MacOS as well as Microsoft Office and a range of academic software.
• Demonstrated ability to follow procedures and document and maintain records in an accurate, logical, and accessible manner.
• Provide exceptional service and support experiences to both internal and external stakeholders.
• Have high level communication skills.
• Can work independently but also as part of a dynamic, creative, and collaborative team.
• Be willing to be involved in all aspects of the School’s program.
• Demonstrate an understanding of and a commitment to following the School’s child safety expectations, principles and policies.

St Michael’s Grammar School is one of the leading co-educational, independent schools in Australia, providing exceptional learning opportunities to students from Kindergarten to Year 12.

The School is respected for its exceptional education, wellbeing programs and a deep commitment to innovative approaches to teaching, learning and caring. St Michael’s empowers students to approach their lifelong learning journey with courage, confidence and a strong sense of social justice.

Key benefits of working at St Michael’s Grammar School include:

• Stimulating work and learning environment.
• Exceptional resources and facilities.
• Active Staff Association focused on staff collegiality and wellbeing.
• Culture of continuous improvement and celebrating success.
• Generous professional development and coaching opportunities.
• Access to the Schools on-site café and sporting complex.
• Staff benefits and Employee Assistance Program.

Closing date for applications is 10am on 13 March 2024. Please note we will be screening applications and scheduling interviews as applications are received; therefore, the role may be filled prior to the closing date.

For further information, please refer to our website www.stmichaels.vic.edu.au

Please submit your details, resume and cover letter outlining in detail your experience and ability to meet the requirements of this role. Please note that applications without cover letters will not be considered.

If you would like to discuss this role, please contact Mrs Katie-Jane Miliani on 03 8530 3***.

Child Safety

St Michael’s Grammar School is committed to child safety. As such, the successful applicant will be expected to satisfy child protection screening and adhere to the School’s Child Safe Policy and Code of Conduct. These documents may be downloaded from the School’s website.

All staff at St Michael’s must:

• Always demonstrate and ensure compliance with the School’s Child Safety Policy and Child Safety Code of Conduct and complete regular training in Child Safety standards.
• Promote the safety and wellbeing of children and young people to whom we provide services.
• Ensure that your interactions with children and young people are positive and safe.
• Provide adequate care and supervision of children and young people in your charge.
• Act as a positive role model for children and young people.

Attachments:
- Helpdesk Technician PD new format_0124.pdf