Helpdesk Technician Level 1

Invotec is an established, rapidly expanding IT company based in Melbourne, servicing customers across Australia. We offer a broad range of innovative solutions for our clients including Cyber Security, Managed ICT support services and sophisticated Cloud Solutions. 

As a values-driven organisation, we strongly believe in a positive work / life balance. We love our customers, we believe in ourselves and our capability, and we respect and support each other. We are looking for a like-minded Helpdesk Technician to be part of our success story.  

About the Role:

We are looking for an experienced Helpdesk Technician who is keen to learn and grow within our organisation whilst working completely on site. The successful candidate will be highly motivated and customer-focused with a commitment to high-quality service delivery. 

We'll provide you with an attractive salary, regular mentoring, and support.  

Skills and Experience: 

• At least 12 months experience in similar role, preferably in a Managed Services environment
• Knowledge of Microsoft desktop environments including Windows 10/11
• Knowledge of Apple environments, including macOS, iOS
• Knowledge of Microsoft Server environments including Windows Server 2016-2022
• Understanding of Active Directory and Group Policy management and administration skills
• Knowledge of Microsoft Online services, such as Exchange Online, Teams, SharePoint and OneDrive
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Australian driver’s license

In addition, the following attributes and qualities will put you at an advantage:

• An understanding of ITIL and customer service principles would be highly regarded
• Excellent communication – Oral & written skills with ability to explain technical concepts to stakeholders at all levels
• Focus on documentation and process
• Team player with experience collaborating cross-team to ensure successful delivery of solutions

Benefits: 

• Competitive salary package
• Supportive and close-knit team environment
• Laptop
• Vehicle allowance
• Opportunities for personal development & mentoring whilst working alongside highly skilled senior systems engineers
• Support for continuing education through study days, paid exams, and training material

So, if this sounds like you and you would like the opportunity to grow and establish a rewarding career in a professional and growing team, then apply via SEEK!