Home Care – Clinical Liaison Officer

The Home Care – Clinical Liaison Officer role is responsible for upholding the Purpose, Vision and Values and Cultural Diversity Charter of MYVISTA, Code of Conduct and ensuring compliance with all legislation, regulations, MYVISTA policies, and meeting all requirements of the Aged Care Quality and Safety Standards.

Under the direction of the Homecare Manager, the Clinical Liaison Officer will provide support to MYVISTA customers living in the North Metropolitan / City of Stirling region, working closely with our broker partners to ensure all care and services are monitored, evaluated, and achieved. The role is responsible for ensuring that a high level of safe quality care and service is always delivered to customers. The care delivered is based on clinical assessments and planning which is undertaken in partnership with the customer / and or their nominated representative, and addresses the Customer’s current needs, goals and preferences that optimizes the individual Customers’ quality of life, within the relevant funding and resource allocations and obligations of the Aged Care Quality Standards. 

The Clinical Liaison Officer will manage the assessment, support care planning, clinical governance, and delivery of services to customers within the Home Care legislation. This is to be achieved through the provision of appropriately skilled and qualified staff/brokered personnel in accordance with the customers’ agreed care and/or service plans and working closely with the Home Care Manager, Clinical Liaison Officer, scheduler, and administrator.

The successful applicant will work as a professionally trained team member and demonstrate competent clinical skills commensurate with experience and qualifications and work collaboratively with the other team members of MYVISTA. Must also demonstrate a commitment to continuous improvement and compliance with requisite regulations and legislation relevant to the position.

The role is responsible for meeting agreed performance targets and responding to after-hours calls to support customer services. 

As MYVISTA Home Care is a small team, this position requires you to have knowledge across the Administration/Scheduler position.

Must be a registered Nurse with AHPRA Registration.

Must have 3 COVID vaccinations and annual influenza vaccination, police clearance and a current WA Drivers License.

Key Responsibilities

• Assessment and Coordination of customer services.
• Develop and maintain customer support plans, ensuring positive outcomes.
• Management of a case load of customers.
• Regularly review support plans, risks and adapt to customers' changing requirements.
• Collaborate with customers, families, support staff and health professionals.
• Provide clinical services within the scope of practice as per AHPRA registration.
• Review and follow up customer clinical issues, identified risks, hazards, incidents.
• Implementation and monitoring of compliance requirement for the Aged Care Quality and Safety Standards.
• Maintain and enhance professional relationships with customers and their families, brokered service providers, internal team and stakeholders.