Housing Officer , Department of Housing

You will provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.
Job details Position status Fixed Term Temporary
Position type Full-time
Occupational group Administration
Classification AO3
Workplace Location Mackay region
Job ad reference QLD/545235/24
Closing date 28-Feb-2024
Yearly salary
Fortnightly salary
Total remuneration
Salary Other
Job duration Until 18/04/2025 with possible extension
Contact person Shannan Spilsbury
Contact details Ph: (07) 4862 9505
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• Work collaboratively to respond to customers, undertake customer interviews, make referrals to support service agencies, assess new housing and bond loan applications and rental grants.
• Manage tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensure departmental compliance.
• Conduct home visits to properties and investigate and facilitate the resolution of any tenancy disputes and complaints as well as manage the maintenance of properties and conduction property inspections.
• Monitor and manage outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
• Use Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Applications to remain current for 12 months.
Further information
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Documents
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