ICT Asset and Configuration Officer

Role: ICT Asset and Configuration OfficerLocation: Murarrie, BrisbaneEmployment Type: Permanent Full timeWith 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.Join us at Goodstart as our ICT Asset and Configuration Officer. You will play a pivotal role in managing our IT assets and overseeing configuration management processes.Your mission: ensuring all IT assets are accounted for, maintained, and configured to minimise risk and maximise service availability. Dive into IT Asset Inventory Management and contribute to the development of our Configuration Management Database (CMDB).Be part of our dynamic team!Your Impact:Lifecycle Management

• Oversee IT asset lifecycle, ensuring accurate inventory and compliance
• Manage CMDB for IT service configurations and asset records

Standards & Controls

• Establish standards and controls over IT assets
• Document and approve configuration changes to maintain integrity

Collaboration & Process Improvement

• Collaborate across teams for accurate asset information
• Contribute to process improvement and automation

Risk Identification & Mitigation

• Identify and assess risks associated with IT assets
• Implement controls to prevent unauthorised changes and disruptions

• Simplify end-user device induction and enhance user experience
• Ensure IT asset management practices are integrated for user benefit

Reporting & Compliance

• Provide regular reports on IT asset status and Configuration changes
• Ensure compliance with regulatory requirements and internal policies

What Goodstart can offer you:

• Flexible work arrangements (as agreed with line manager)
• Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay.
• Access to discounted childcare (up to 15%)
• Discounted health care and access to employee wellbeing program with BUPA
• Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
• Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes.
• Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose.
• Regular social events at our head office location
• Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families.

You’ll bring to the table:

• Degree qualification in either Information Technology or similar technical capacity, or equivalent work experience
• Strong experience in IT Asset management and asset life-cycle management
• Experience in maintaining CMDB (Configuration Management Database) or designated (software based) IT Asset Inventory
• Experience in monitoring and managing lifecycle of all IT devices and assets
• Experience with Software Asset Management tools, such as: Service Now, Microsoft SCCM and LanSweeper
• Strong data analysis and manipulation skills
• Strong understanding of computer hardware, software, and networking
• Strong problem-solving skills and meticulous attention to detail, coupled with effective communication and interpersonal abilities

Desirable

• Good understanding of Cloud Services and Cloud based IT Assets (specifically Azure Cloud Platforms)

• Experience across; ITIL Service Lifecycle, Stakeholder Management, Strategy, Planning, Road Maps, Leadership and Mentoring, Vendor Management
• Experience with Active Directory/Azure AD: Manage devices identity, users, & groups
• Experience ensuring device compliance with latest Windows security updates
• A qualification in ITIL and/or previous experience using ITIL at a practical level
• Strong breadth of experience in a technology services group within a large complex organisation and multi-sourced services environment

How to applyClick ‘Apply Now’ and submit your application.We review applications as they are submitted. We encourage you to submit your application as soon as possible for your best chance to progress to the next stage of the process.We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.Have a question?Contact Adonica Lee via email:Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.Supporting our people and protecting our childrenWe’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check.Posting Notes: MURARRIE, BRISBANE || QLD || Australia (AU) || | || No Early Childhood Qualification || Full-Time