AddressWe are seeking a motivated professional to join our team to deliver a sustainable Salesforce ecosystem to manage a complex and varied workload.
The Change Manager will work closely with the Senior Leadership group to manage the business and APS change activities to ensure effective delivery of the business and APS capability and enable optimal realization of desired, measurable benefits.
The Change Manager will apply comprehensive knowledge of principles, practices, and theories as they relate to effective project and change management, regarding PRINCE2, Agile and PROSCI methodologies.
The Change Manager will develop Change Management Plans and relevant change artefacts to ensure the best outcomes for the relevant stakeholders; covering holistic approach and using five change management levers to drive successful change i.e. communications plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
The Change manager will lead, manage, and develop the strategy, implementation and evaluation of the project’s benefit management plan and roadmap to ensure that the benefits are agreed with the Benefit Owner, and their realization is monitored progress against the milestones.
As part of this role the successful candidate will be required to deliver the following:
- Develop and deliver a Change management strategy and plan for the project.
- Develop and deliver a communication management strategy and plan for the project.
- Work as a member of project team to execute the agreed plan across all project stakeholders, where the plan will include (but is not limited to):
➢ stakeholder management,
➢ user engagement and participation.
➢ implementation of the future system,
➢ user training,
➢ support,
➢ business process improvement.
- Develop and deliver a change management plan structure and approach (including templates) that will assist stakeholders to subsequently develop their own internal change management plans for the project outputs. This plan will require clear role and responsibilities definition between the stakeholders and the project(s).
- Provide weekly reports to the nominated manager / executive.
- Report to and attend project meetings as required including project boards or user advisory groups.
To fulfil the responsibilities of the role, the following criteria are considered essential:
- Minimum of 5 years previous experience in an IT Organizational Change Manager role delivering desired business outcomes in a large and complex information technology organization.
- Exceptional level of interpersonal, negotiation and communication skills and an ability to effectively develop strong working relationships with key internal and external stakeholders and operational staff.
- Extensive knowledge of organizational change management methodologies, tools, and structure.
- Experience in the ADKAR, Kotter, Prosci,or ACMP change management methodology and applying it to Agile and Prince2 projects.
- Persuasive oral and written communication skills including effectiveness in negotiation and liaison.
- Available to work from the Canberra DFAT offices at least 3 working days/week.
- Interstate candidates must have ability to travel for face-to-face monthly meetings in Canberra (or more often as required) by DFAT at their own cost.
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.
- Experience working on secure government systems.
- Experience working in a complex global ICT environment.
- Qualification and/or accreditation in Change Management (ADKAR, Kotter, Prosci, ACMP).
- Experience with project management systems, tools, and processes and how these are practically used in Agile and Waterfall environments (DevOps, Microsoft Teams, Microsoft Project).
Candidates will be assessed against the following selection criteria:
- Demonstrated relevant skills, experience, and qualifications to provide the services. Please reference the SFIA skills noted in the Role Description along with the essential and Desirable criteria.
- Availability to commence the services.
- Competitiveness of hourly rate pricing; and
- Active minimum NV1 Security Clearance.
