- Troubleshoot software and hardware problems and provide resolutions
- Provide IT systems and hardware support to retailers and office staff
- Log support case tickets ensuring appropriate priority is assigned
- Follow up support requests and provide consistent updates to retailers and staff
- Assist in the initial setup of devices including laptops, mobile phones, tablets, and other IT assets
- Install and update the appropriate software for office staff
- Provide Microsoft 365 support inclusive of user account creation
- Conduct system training sessions with retailers and office staff
- Ensure effective use of applications and IT equipment
- Relevant educational qualification in IT or computer science is required
- It is essential to possess at least 12 months of work experience in a similar role, with a thorough understanding of IT systems and hardware
- Experience working with Microsoft Office 365 is essential
- Experience working in a similar role within the retail sector would be highly regarded
- Excellent customer service and communication skills
- Advanced Microsoft Excel skills
- Must be a problem solver who can interpret information presented in a variety of ways and provide solutions
- Patience is important as you will be providing support to stakeholders with differing levels of IT understanding and experience
- The ability to work independently using initiative and also as part of a team with guidance and direction
- Generous staff discounts
- Continual support and training
- Flexible and very positive work environment
- Situated in a convenient location in a brand new custom-designed support office!
- Close to public transport
- Ample on-site vehicle parking
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 1 year of relevant work experience required for this role
- Work visa can be provided for this role
- Expected salary: $70,000 - $80,000 per year