AddressJob reference: 590980
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
About the Department
The Department for Environment and Water (DEW) works to help South Australians conserve, sustain and prosper. Our work is critical to South Australia’s future social, environmental and economic prosperity and well-being.
We aim to be a flexible, responsive and influential adviser to Government and we deliver high quality policy, programs and assets across our wide and diverse portfolio of responsibilities. Collaboration, diversity, inclusion, customer service and outcomes all matter to us. We work in partnership with community, traditional owners, industry and stakeholders to get results.
About the Role:
We currently have multiple opportunties available in our ICT branch for ICT Support and Services Officers.
The ICT Support and Services Officer provides high quality customer support to ICT system users via remote technologies and onsite support for both level 1 and 2 incidents and requests. The ICT Support and Services Officer seeks to understand the customer's needs, document the issue and resolve incidents in accordance with Service Level Agreements. The ICT Support and Services Officer will be responsible for the closure of tickets logged within the IT Service Management Application within the service management lifecycle as well as the delivery end user training, creation of documentation and identifying areas of improvement. The ICT Support and Services Officer is to determine customer requirements and enhance and improve the overall customer ICT experience.
If you are a tech-savvy problem solver with a passion for delivering exceptional support, then we want to hear from you!
Apply today to join our dyanmic team!
What can we offer you!
- Working in an organisation that is contributing to significant environmental outcomes in the great state of South Australia!
- Be part of a fun, collaborative and supportive team.
- Hybrid working model with flexible working options including work from home available to promote work life balance.
- Free entry into DEW managed National Parks in South Australia.
- Salary Sacrifice Benefits.
- Access to our Employee Assistance Program (EAP).
- Meaningful and rewarding career
Contract:
1 x Ongoing Contract
1 x Contract up to 2 years
Special Conditions:
- May be required to participate in fire management or associated duties.
- A current class “C” driver’s licence and willingness and ability to safely operate a 4wd is essential.
- Inter and intrastate and remote area travel is required, including travel in light aircraft.
- May be required to undertake intra or interstate travel and work outside of the normal hours of work.
- This role has been designated as a Position of Trust pursuant to the standards required in the Australian Government Protective Security Policy Framework. By applying for this role you consent to being screened under the process of obtaining a National Police Clearance (NPC), and to the Department requiring you to obtain an NPC.
Remuneration:
ASO4 - $75,430 min - $79,070 max p.a.
Enquiries to:
Daniel Eastwood - Manager ICT Support and Services
***************@sa.gov.au
(08) 8204 9***
Application Instructions:
Applications are to be submitted online through I WORK FOR SA.
Applicants are to submit a pre-employment declaration, CV and letter of application (max. 3 pages) addressing the Key Role Outcomes as outlined in the Role Description.
The Department for Environment and Water is committed to building a diverse and inclusive workplace. We encourage applications from people with diverse backgrounds including all ages and gender identities, Aboriginal and Torres Strait Islander, people with disability, culturally and linguistically diverse and LGBTIQA+.
Applications close: 11/05/2024 11:00 PM
Attachments:
- ASO4 Multiple ICT Support and Services Officer - Role Description.pdf
- PRE-EMPLOYMENT DECLARATION.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
