Ict Support Officer - Level 2

Here is an exciting opportunity for YOU to consider if you wish to be a part of a truly dedicated Team, where we work together with our customers to make a difference in the field of education, as one community!
  
  
Are you a tech-savvy superhero ready to embark on an adventure with RTG? We've got a fantastic opportunity for a dynamic ICT Support Officer - Level 2 (On-site) to join the IT team. We’re looking for someone who takes pride in meeting service levels and is excited and passionate about technology. Your day-to-day will include:
  

• Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times
• Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
• Build and grow relationships with the ICT Manager, the client, and the wider RTG team
• Develop documentation, training materials, and guides to support the use of technology
• Use initiative to anticipate potential issues, make suggestions, and share ideas

    
What's in your toolkit?
  

• 3-5 years experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly is important.
• Demonstrated experience supporting a broad range of Windows and MAC technologies.
• Understanding of Wireless networking, TCP/IP, remote administration tools and techniques
• Basic Windows system administration including Active Directory and Group Policy
• Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
• Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively
• Excellent interpersonal, written, and oral communication skills
• Excellent communication skills, strong customer focus, and stakeholder management
• Ability to work autonomously, but also a strong team player mindset
• Current valid Australian driver's license and access to own car at all times.

    
Why join us?
  

• We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
• We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
• We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
• We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more…

    
Who is Reflex Technology Group?
  
  
RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.
  
We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.
  
  
Our people are driven by the fact that we can make a difference/ an impact on something meaningful – technology is the enabler, not the outcome. Our focus is on people and what they want to achieve and how we can collaboratively develop a plan.
  
  
BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE! We can’t wait for you to join our dynamic Team. Apply Now!
  
  
Please Note
  
Successful candidates will need to undergo a National Criminal History Check and Working with Children Check.