Address
Form of workAbout the Role
We are seeking an IT Support Officer to join our team in Adelaide. The successful applicant will experience vast exposure to all things IT-related including setup and deployments with an excellent opportunity to learn and grow.
Your normal day will consist of helping staff to troubleshoot technical issues across all our offices and making sure systems are operational and up to date. Most importantly you will add exceptional value to the user experience. The role will also be involved in projects and support the ICT Manager.
What you will bring
As a successful person in this role, you will be confident, reliable, and energetic. You will also possess:
• Strong focus on customer service including the ability to empathise with employees
• Excellent communication skills both verbal and written
• Ability to troubleshoot
• Proactive approach to fixing issues and thinking outside the box
• Willingness to learn on the job and not afraid to ask questions
• Investigate escalated incidents to responsible service owners and seeks resolutions
• Sound knowledge of Microsoft and Windows suites including but not limited to O365, Active Directory, DNS, DHCP and Exchange.
• Flexible approach to working hours, if required
• Uphold company values
Qualifications and Experience
• Tertiary computing-related qualification preferred.
• Commercial IT qualifications
• To demonstrate sufficient expertise, a minimum of 2 years of commercial experience in the IT industry.
• Understanding of basic project management principals
Other requirements for this role
• Focused on supporting the needs of the business
• Occasional after-hours work
• Professional and presentable
• Able to work autonomously and see job through to completion with minimal direct supervision.
• Be self-motivated and able to solve technical and business-related problems.
How to show your interest
Your application will be reviewed if you send an introductory cover letter and your current resume. The cover letter should address why you are seeking a role with AusHealth, your key career achievements, and what you can personally bring to the team. As part of the recruitment process, is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening.
Only permanent residents will be considered.
