Ict Support Officer

Full-time position with an attractive remuneration for the right candidate. McMahon Services offers weekly pay, access to a range of employee benefits, Employee Assistance Program and encourages professional development, training and career growth.

The successful candidate will be provided with a laptop and phone to complete your day-to-day work.

• Undertake ownership and resolve IT requests through the IT ticketing system (Freshdesk)
• Create a user account, set up IT equipment and allocate ICT assets for new employees
• Organise repairs of laptops and mobile phones
• Administration of Active Directory and Basic application (40+ applications)
• Basic desktop and application troubleshooting (Windows 10 and 11)
• Basic IP telephony administration
• Manage Printer setup, administration, troubleshooting and print server administration
• Building management system administration
• Hybrid Exchange server administration
• Monitor and troubleshoot Cisco Meraki networks and respond to IT system alerts
• Application and system project administration and support
• Procure, manage and allocate ICT asset
• Maintenance of IT server room
• Support Senior IT Support Officers as required
• Perform ad-hoc tasks as required

To be successful in the role, you will need:

• Must have completed Year 10
• Customer-focused approach
• Problem-solving approach and willingness to learn
• Ability to work under pressure
• Demonstrated experience in IT Support role (Desirable)
• Passion and motivation to have a career in IT/technology