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SalaryWe're Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Requirements:
About the Role
As an Implementation Specialist you will be working on the development requirement of Department of Education and Training Victoria. You will play a key role in working on the resolution of the Support ticket raised by School, participating in a requirement gathering workshop and providing estimate to complete minor or major enhancement. You will also be working across all Education products and provide solution to the different customer on need basis.
Key Responsibilities
- Continually manage development requirement of Department of Education and training Victoria.
- Participate in requirement gathering workshop and provide estimation to the requirement via establish process.
- Complying with the Department of Education and Training Victoria process and policies.
- Discuss with the client regarding suitability of the requirement to their future needs and advise appropriate solutions.
- Investigate and resolve the tickets raised by DET VIC to support their school.
- Actively participate in DET VIC forums and team meetings
- Developing test cases and unit testing
- Experience managing existing customer relationships
- In depth knowledge SQL Server, Database management and TSQL.
- Knowledge of visual basic or C, C++, or C#
- Able to work well to meet, and even exceed, KPIs
- Technical expertise working with the education products
- Able to manage and maintain pipeline and opportunities within DET VIC systems
- Ability to learn new language (Desirable CARL language)
- Skills in procedural programming language
- Able to take responsibility for customer needs and satisfaction
- High attention to detail with strong problem-solving skills
- Strong gravitas with liaising with internal and external stakeholders
Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us - one of the top employers of choice and a great place to work.
Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.
Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.
Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!
Benefits
· Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
· Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.
· Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
· Tenure Milestone Recognition: We value and recognise the years of service of our people.
· Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.
Civica Accolades:
· 'Investors in People' - Gold: We prioritise the development of our colleagues to match their ambition.
· Great Place to Work: We are dedicated to creating an outstanding employee experience.
· Financial Times - Diversity Leader 2023: We're committed to maintaining an inclusive and supportive culture.
· Australian Business Awards - Employer of choice.
· Top rated employer - Glassdoor: Our average length of service is 9 years.
· Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
