In-House It Support Technician

In-House IT Support Technician at TNS Lawyers

Salary Range: $75,000 to $80,000, Plus Superannuation.

TNS Lawyers, a dynamic Melbourne-based law firm, is looking for an IT Support Technician to oversee the expansion and ongoing maintenance of a cutting-edge online automated intelligent system which will enable users to easily create personalised legal documents across a wide array of categories including real estate, business, finance, estate planning, and personal matters.

Key responsibilities include: 

• Install, configure, and maintain the system infrastructure, ensuring high availability and optimal performance.
• Provide timely support to users experiencing issues, ensuring minimal disruption to the service.
• Monitor system performance, conducting regular checks to prevent and address potential issues.
• Regularly update the platform to incorporate new features and improvements.
• Collaborate with the external development team to implement new features and updates, maintaining alignment with the firm's strategic objectives.
• Implement robust security protocols to protect sensitive user data in compliance with legal standards.
• Educate staff and users on navigating and maximizing the platform's features.
• Diagnose and fix hardware or software faults related to the platform.
• Work closely with software developers to integrate new legal templates and tools.
• Collect and incorporate user feedback to enhance the platform's usability and features.

Required Skills and Experience:

• Proven at least 2 years’ experience in IT support, with a keen understanding of online digital platforms.
• Strong problem-solving skills, with the ability to work independently.
• Excellent communication skills, capable of providing effective user support and training.

This full-time position is based in our Melbourne office. Apply now to become a part of TNS Lawyers' technological transformation.