AddressElevate our customer & crew experience onboard
Drive projects and continuous improvement of our inflight offering
Permanent, full-time opportunity, based in Melbourne
Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while your work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.
As the Inflight Services Specialistyou will contribute to implementing our Inflight Operations and Service Strategy, and drive projects to elevate our customer and crew experience onboard. Your role will also align internal and external stakeholders to ensure operational delivery, aircraft presentation, revenue, customer satisfaction and crew engagement objectives are met.
Key Responsibilities:
Support inflight projects and the day-to-day inflight operational improvements
Identify trends and recommend corrective actions, championing continuous improvement
Manage SLAs with third party providers and internal stakeholders
Governance of inflight service and operations related documentation, guides and communication
Motivate, engage, empower, and support our inflight ambassador programs
Collaborate with stakeholders to drive recommendations to increase ancillary revenue and improve the customer experience onboard
You’ll have:
Strong operational experience within the aviation industry
The ability to autonomously drive initiatives, provide recommendations and develop processes
Effective stakeholder management skills which supports internal and external parties
Measured approach with an understanding of commercial and business requirements
Experience in delivering complex projects on time and within budget
Strong influencing, negotiation, and relationship management skills
High proficiency in the Microsoft office suite
Inflight operational experience is strongly preferred
Our Benefits
Team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefits includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
Inclusion and Diversity
Jetstar is an equal opportunity employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or accessibility requirements, we encourage you to advise us at time of application.
Applications close Friday, May 17th 2024.
