Information Management and Technology - Coordinator Service Desk

Closing Date:  Tuesday 13 February, 11:59pm Status: Permanent Full Time (35 hours per week) Salary: $122,577.85 to $134,851.36 per annum 11% superannuation leaseback vehicle or sustainability allowance Vibrant eastern suburbs location with easy access to cafes, beaches and parks Create a sense of community - your work supports staff across Council in delivering services that are vital to our residents Work life balance with access to generous leave entitlements and a 9-day per fortnight work pattern Focus on customer experience - ensure that staff have a positive experience when they need IT assistance  Lead and develop a small team of professional IT support staff Drive a culture of service excellence and continuous improvement  Randwick City Council's Information Management and Technology (IM&T) Services Department is seeking a Coordinator to lead the Service Desk team. The Coordinator ensures that: staff needing IT support have a positive customer experience in engaging with IM&T setting the direction of the Service Desk managing the delivery of frontline support services to Council staff supervising procurement and asset management functions Council's IT environment is based on Microsoft platforms with local government specific enterprise applications, bespoke departmental systems for functions such as leisure and childcare centre Management and productivity tools. Staff work flexibly using laptops across a variety of Council locations and remotely. The Service Desk team is made up of the Coordinator, two senior IT support staff, two junior Service Desk officers and an administration/procurement officer. The Coordinator is part of the broader IM&T leadership team and can contribute to IT strategy and project delivery. The Service Desk Team is supported by the higher-level Applications support team and the Enterprise Content Management team.  Randwick City Council is an innovative and progressive local government committed to serving our vibrant community on the eastern beaches of Sydney. In addition to rewarding work, we offer great employee benefits including competitive remuneration, flexibility including a 9-day work pattern and start and finish times, additional leave entitlements, health and wellbeing days, ongoing learning and training opportunities, fitness passport program and much more. The Coordinator Service Desk has both people leadership and frontline service delivery responsibilities. It is expected that the position will be largely office based with working from home on an exception basis as negotiated with the Manager. The role is not routinely required to work outside business hours or be on call.  What we value:  We have a high-performance culture fostered through our values of Integrity, Customer Focus, Accountability, Respect, and Excellence. Our culture encourages and supports equity, diversity, and inclusion for our employees and our community. We will trust you to bring: Your tertiary qualifications in Information Technology or significant experience in a similar role Understanding of ITIL service management processes (incidents, service requests, access management, change management)…
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