Insurance & Claims Complaints Officer

UniSuper

To helping our members achieve a better retirement.

UniSuper began with a single compelling idea: we can deliver better value. We're now one of Australia’s largest superannuation funds with over 615,000 members* and approximately $124 billion* in funds under management.

UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.

• 🤝 Relationship Building and Management
  

  Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals

• 💼 Account Retention and Expansion
  

  Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions

• 💬 Customer Query Handling
  

  Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

• 👥 Collaboration
  

  Works with others by being open, clear in communication and listening to achieve goals

• ✅ Prioritization
  

  Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

• 🛎 Service orientation
  

  Actively seeks and develops strategies to help key stakeholders