Insurance Specialist

Make a meaningful difference with us:

We’re looking for someone who wants to make the world a little better through small moments that leave big impacts. To be part of something bigger, achieving positive change by working with thousands of Australians to help them live life in all its fullness.

UnitingCare is currently seeking an experienced Insurance Specialist to join their Risk and Assurance team. 

Your part in our UnitingCare team: 

The Insurance Specialist will provide subject matter expertise to the business all matters related to insurance, including claims management, insurance placement and reporting. 

The appointment of this role will support and enable the three strategic goals in Aged Care and Community, Family and Disability and Hospitals by ensuring efficiency and innovation in claims management as well as placement of a cost-effective insurance program that is fit for purpose in these growth areas.

• Ensure timely notification to the insure of any matters that may give rise to a claim in accordance with policy requirements.
• Manage the day-to-day Tier 1 or 2 general insurance qualification.
• Medical malpractice claims management experience
• Medical industry knowledge
• Liaise with the Uniting Church Australia Queensland Synod for management of all insurance claims above our authority/internal deductible.
• Develop, implement and maintain claims management processes and support documentation (manuals and procedures).
• Claimant consultation relating to recommendations, advice and progress updates. 
• Represent UnitingCare at meetings, conferences, hearings, mediations and informal legal conferences for claims.
• Identify claims with possible recovery from Third Parties and pursue accordingly.
• Identify opportunities for process improvement to deliver best practice claims management.
• Ensure reporting is provided to relevant internal (committees and Executive Leadership Team) and external parties on a quarterly basis.
• Support the UnitingCare and ARRCS insurance renewal placement ensuring accuracy of data and timeliness of responses to and from the Synod Insurance Team and Broker. Verify and validate premium amounts and internal allocations in consultation with the Synod Insurance Team and relevant internal stakeholders.

Please note, this is a 12-month contract role with hybrid working options available. 
 

What makes a difference for us? 

Knowledge & Experience:

Essential

• High School Completion
• General insurance and/or claims management experience
• Microsoft Excel skills
• Strong communication skills both verbal and written
• Ability to interpret policy wordings and apply accurately
• Ability to build and develop business relationships
• Comply with relevant state legislation
• A willingness to expand knowledge in risk management methodologies, processes, and systems

Desirable

• Tier 1 or 2 general insurance qualification
• Medical malpractice claims management experience
• Medical industry knowledge

What makes a difference for you?

The opportunity to be part of the second-largest Queensland employer who has been leading by example as a proud not-for-profit, for more than 100 years.

• Flexible work arrangements to support work-life balance.
• Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits.
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program.
• Career development opportunities to challenge yourself, grow and make a meaningful difference.
   

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. 
 

UnitingCare as part of our commitment to reconciliation and building long term employment opportunities for First Nations peoples, would strongly encourage Aboriginal and Torres Strait Islander applicants for this position. You can learn more about UnitingCare's Reconciliation Action Plan here