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Form of workWe Are Carlisle
At Carlisle Homes, we're more than a home-building company. We're a team of passionate professionals making a meaningful impact. As a privately held, Australian-owned business, we've earned prestigious recognition, receiving the HIA Australia's Major Professional Builder 2023 award and ranked ninth in the 2023 Australia's Best Workplaces™ List for businesses employing 100 to 1000 staff. This comes off the back of being officially certified as a Great Place to Work for our third year in a row.
Our ongoing pursuit of quality and innovation sets us apart, our customers consistently rate us in the top percentile on Australia's leading customer review website ProductReview.com.au. Our company not only build beautiful homes but also a culture of excellence, innovation, and growth.
We are looking for a customer-focused and resilient Client Liaison Executive who will join our dynamic operations team. In this role, you will be responsible for coordinating client information from sales to house settlement, as well as provide exceptional customer service throughout their building journey.
In this role, you will be responsible for the following:
- Scheduling and facilitating contract, settlement and other required appointments with clients
- Preparing and following up of relevant documentation
- Continuously providing updates to clients both before and during construction
- Working cohesively with relevant departments, including different levels of management, to achieve business outcomes
- Liaising with external suppliers and coordinating client variations when required
- Maintaining service levels by meeting key performance indicators
We are ideally seeking candidates with:
- Customer service experience with the proven ability to build and maintain strong relationships
- Excellent time management and organisational skills
- A passion for customer service
- Outstanding communication skills with the proven ability to deal with all types of people
- Proficient computer skills
Carlisle perks!
As a named Great Place to Work (not once, but three times!) our commitment to making life better for our people speaks for itself. Here's a snapshot of our perks.
- An industry first, Family Friendly Program to support parents at all stages of the parenting journey including up to 18 week paid parental leave and a $250 baby bonus
- Exciting programs to support financial confidence, mental health and physical wellbeing including a virtual speaker series, Flu vaccinations, skin checks, EAP, wellbeing sessions and so many more!
- Ongoing learning and development opportunities to help you reach your full potential - whether through our highly engaging and interactive e-learning platform or formally recognised courses, where here to encourage your long-term growth
- Loyalty days for every year of service equating to one whole weeks extra annual leave after 5 years; and Carlisle Day - an extra day off before Melbourne Cup!
- Building discounts, supplier / trade discounts, and retail discounts with 400+ big name brands through our Carlisle Rewards platform
- Parties, award nights, mid-year/end-of-year events, Family Fun Day, you name it, we celebrate it! At Carlisle we believe that celebrations are a time where true connection happens, bringing even more camaraderie to our team.
- Brand new office featuring state of the art workspaces, gaming rooms, massage chairs and a rooftop sports court!
If you're seeking a challenging environment, focused on excelling as an individual and working in a vibrant team then this could be the role for you!
