Intake Officer Northern Beaches Community Mental Health Services

An exciting opportunity as an intake clinician to be part of this multidisciplinary team of Northern Beaches Community Mental Health Services.

Salary (per hour):

Allied Health Professional (Level 1/2): $35.78 - $51.04

Psychologist: $37.70 - $55.17

Registered Nurse: $35.33 - $49.60

Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives. 

Where you'll be working
Northern Beaches CommunityHealth Services located at Brookvale Community Health Centre

What you'll be doingThe Northern Beaches Community Mental Health Service (NBCMHS) Intake Clinician will be required to conduct Mental Health triage assessment over the phone and face to face and refer individuals to appropriate services within Northern Sydney Local Health District including Northern Beaches Hospital or to another appropriate service provider. Clinicians will be required to document calls appropriately and maintain a high standard of customer service, including a timely response to incoming calls. The role will be both challenging and rewarding. As a frontline Mental Health clinician you may have contact with a wide range of callers with various Mental Health concerns, including people who may be in a highly distressed state, those needing longer-term Mental Health support, or others seeking general advice and assistance to help manage their Mental Health needs.

People of Aboriginal and/or Torres Strait Islander background encouraged to apply.Candidates will need to meet the following criteria:

1. Tertiary qualifications as per clinical discipline (Nursing, Social Work, Occupational Therapy, Psychology) with full AHPRA registration or eligible for full membership with AASW.
2. Demonstrated, comprehensive Mental Health assessment and crisis intervention experience. Demonstrated experience and skills in suicide risk assessment and management.
3. Demonstrated experience working within Mental Health settings, and skills conducting Mental Health triages and assessments across the age-span.
4. Advanced written and oral communication skills, including the ability to effectively engage consumers over the telephone and face to face through assessment and triage processes. Ability to liaise with internal and external stakeholders including the Northern Beaches Hospital Mental Health Service – public private partnership.
5. Ability to remain calm in stressful situations and challenging circumstances.
6. Ability to work both independently and as part of a team within a critical environment.
7. Ability to understand, interpret, and analyse complex issues with proven conceptual thinking skills for effective problem solving and decision making.
8. Advanced computer literacy with demonstrated experience in the use of Windows-based applications and touch typing skills.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position
For role related queries or questions contact Antoin Cullen on *************@health.nsw.gov.au or 02 9388 5***

This is a NSW Health Category A position which requires immunisation and screening for certain diseases including COVID-19. The full list of requirements are outlined in the NSW Health OASV Policy (Page 11). You will be required to complete the OASV Undertaking/ Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.

NSW Health is committed to implementing the Child Safe Standards.

Applications Close: 6 March 2024