Integration Application Support Officer

Join the Digital Health Solutions team on a fixed term temporary full-time basis up to 31 December 2024. You will identify, analyse and document current state and future state business processes and requirements within a large Information Management & ICT environment, to ensure the delivery of valued, integrated and effective business solutions to projects.

The role:
The Integration Application Support Officer will assist in the development of end user products and materials including end user training guides, instruction manuals, online training modules and job aids to facilitate effective, consistent and informative client service delivery.

In addition to this you will be responsible for: 

• Perform ongoing evaluation and assessment of the standard operating procedures quality and effectiveness modifying material where required.
• Prepare the software requirements specifications, systems design, support and procedural documentation to ensure critical intellectual property is captured and is able to be maintained.
• Identify and document interface specifications that will allow integration partners to understand and leverage interfaces to key systems and applications.
• Work with key stakeholders to identify, analyse and document technical process and requirements.
• Manage assigned product delivery to an agreed schedule that typically involves a consultation with a large amount of key subject matter experts, team members, external governance groups and offsite stakeholders.
• Participate in formal change and problem management practices by developing, troubleshooting, configuration management, testing, validation, and documentation of all changes in responsibility area.
• Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.

Are you right for this role?

• High level interpersonal skills including the ability to effectively communicate orally and in writing and to work collaboratively with key internal and external stakeholders with a view to providing clear understanding of Information Technology related problems and solutions.
• Sound level of competency in the support of information systems, application problem solving, the application of professional judgement and the formulation of application solutions to meet customer needs.
• Sound understanding of AUSLAB workflows and experience in using the integrated procedures in a laboratory or similar.
• Proven effective consultation, facilitation, written and oral communication skills for use in a complex program/project environment.
• Demonstrated ability to develop and maintain stakeholder relationships to support effective business transformation, including the ability to influence key stakeholders.
• Demonstrated ability in providing excellent client service in the provision of configuration and Application Support within a best practice information technology management framework.
• Demonstrated analytical, conceptual, and problem-solving skills and ability to co-ordinate multiple tasks within agreed priorities, timeframes, and accountabilities.
• Proven experience in identify and documenting applications interfaces and systems interconnectivity that would allow integration partners to understand and leverage the use of existing interfaces.
• Ability to work individually and within a high performance team with time critical and financially constrained tasks and complex deliverables by providing guidance and supervision of other team members and project resources.

About eHealth Queensland:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (max 2 pages) online today.