- Demonstrated practical experience in the administration of frontline customer service systems.
- Demonstrated experience in supporting administration of business systems and successfully supporting implementation of human centred initiatives and programs.
The following outlines the key responsibilities and duties related to this position:
- Proactively ensures own work activities are conducted with successful customer and staff outcomes as the primary focus for successful systems administration tasks.
- Provides early information and advice about emerging business risks in terms of usability, scalability, efficiency and cyber security of business systems.
- Adopts a continuous improvement mindset.
- Maintains current knowledge of DMIRS policies and requirements in relation to the administration and acceptable use of directorate business systems.
- Administers the division's business systems, including user system access and permissions framework.
- Assists in the development of policies, procedures and user manuals to support the effective operation of systems.
- Provides support services including system access functions, reporting of incidents and issues related to the systems, troubleshooting tools and training resources.
- Designs, develops and recommends improvements to system capability and business processes, including onboarding, workflow management, business continuity and customer centric interactions.
Address
Salary
