[Internal Only] Manager, Customer Experience Apac

Position Title: Manager of Customer Experience APAC Location: Melbourne Reports to: SVP Customer Operations Type of role: Full-time / Hybrid  Travel requirement: With reasonable notice  Application Deadline: This role will accept applications until 25th of March, unless otherwise posted. Role Overview The Manager of Customer Experience APAC is a pivotal role responsible for driving exceptional Customer Experiences and fostering long-term partnerships with our valued customers across the APAC region. This position serves as the primary advocate for our customers, championing their success, satisfaction, and product adoption throughout the entire customer lifecycle. Key Responsibilities Customer Advocacy and Engagement: Cultivate and maintain strong trusted relationships with executive stakeholders and key decision-makers across customer accounts. Spearhead customer community engagement initiatives, promoting best practices, customer spotlights, and company updates through events, presentations, and demonstrations. Conduct regular on-site visits to review partnership health, identify opportunities for adoption, resolve pain points, and strengthen long-term relationships. Customer Success and Retention: Drive programs and…
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