Internal Sales / Account Management

We are looking for a highly capable and experienced Internal Sales professional to join our team based in Sunshine.

About your new Company
With a national network across Australia, HIS Hose, part of Cooper Fluid Systems provides hydraulic, pneumatic, lubrication, fire suppression and fluid transfer solutions to customers throughout Australia. If it involves moving oil, grease, water, air, or fuel, we take pride in being able to design a system for it. We are recognised as an industry leader across the mining, construction, manufacturing, agriculture and defence industries.

About your new role
We are looking for a highly capable and experienced Internal Sales professional to join our team based in Sunshine. In this role, you will report to the Internal Sales Supervisor and your key responsibilities will include:

• Interpret customer’s needs and translate to product specifications via face-to-face, telephone or email communication;
• Provide exceptional customer service by processing customer orders in an accurate and timely manner;
• Building customer relationships and promoting excellent levels of customer service;
• Liaise with Regional Territory Managers to promote future sales growth with customer leads;
• Provide quotations and maintain pricing on customer’s orders;
• Stock enquiries from internal (branch network & workshop) and external customers;
• Ensure continuous improvement to service levels internally and externally;
• Monitor branch emails and external customer EDI imported orders as required; and
• Actively participate in product training sessions.

About you
You will have prior experience in a customer focused role, ideally within an industrial and/or mining environment, however if you don’t that’s ok, we are happy to provide training to the right candidate.
Additionally, you will have:

• A professional approach to timely and professional response to customer enquiries and quotes;
• Proven experience in the use of Microsoft Office suite of programs;
• The ability to coordinate changing priorities; and
• The ability to communicate effectively and professionally in a fast-paced environment.

Why Work for Us
We are a solutions-based business with a big focus on our people. In addition, you will be rewarded with:

• Career growth opportunities;
• Competitive remuneration package;
• Be part of an ASX listed organisation with a fantastic company culture;
• Access to employee assistance program; and
• Training and development opportunities.

We are a successful organisation with offices in Australia & New Zealand and are committed to the safety, education and ongoing professional development of our employees.
If this opportunity sounds suited to you, please do not hesitate to apply as shortlisting will begin immediately.
HIS Hose is an Equal Opportunity Employer.
Candidates will be required to undergo a pre-employment medical, including drug & alcohol testing, police check and be fully vaccinated for COVID.
Privacy Statement: HIS Hose is committed to protecting the privacy, confidentiality and security of personal information provided by yourself to the Group. As such all information provided will be stored and maintained according to the legislative provisions of the Privacy Act and any other relevant legislation.