Role Responsibilities:
- Provide a premium level of customer service, ensuring satisfaction and retention.
- Assist sales and warehouse teams with day-to-day operations.
- Follow up on customer quotations promptly and efficiently.
- Process customer inquiries, sales orders, quotations, and back orders to meet agreed delivery schedules.
- Handle branch stock and returns transfers for credit processing.
- Foster effective communication and maintain positive relationships between departments.
- Collaborate with other employees and branches on projects that deliver cross-functional benefits.
- Maintain organized filing of sales-related documentation including purchase orders, GRN's, quotes, and drawings.
- Support warehouse activities as needed.
- Ideal candidates will possess 2-3 years of experience in a similar Internal Sales role within the industrial sector, with knowledge of bearings or gearbox operations being advantageous.
- Candidates with a background in any mechanical trade or apprenticeship, combined with customer service or sales experience, are highly suitable for this role.
- Demonstrated ability to deliver outstanding customer service and thrive in a fast-paced environment.
- Excellent communication skills coupled with a strong business acumen.
- Willingness to assist with hands-on warehouse tasks as required.
Additional information
- Open to technicians looking to get off the tools
- Provide premium customer service, ensuring satisfaction and retention.
- Assist sales and warehouse teams with daily operations.