It Coordinator

About the role:
Victoria Police are currently advertising an ongoing, full-time IT Coordinator position within the Business Support Division (BSD) of the Intelligence and Covert Support Command (ICSC).
The IT Coordinator oversees and provides IT support coordination, advice, and high-quality customer service to the whole of ICSC. This position reports to the Assistant Manager of BSD and manages 1x VPS3 IT Officer.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements.
Your duties will include:
* Provide IT support, coordination, advice, and high-quality client services.
* Analyse and enhance business practices to improve and identify new IT solutions, including the provision of advice relating to information and communication technology software and hardware requirements (e.g. purchases, fault, repairs and configuration).
* Manage IT service requests and liaise with relevant IT managers.
As the successful applicant, you will have:
* The ability to communicate IT related issues in a confident, friendly, and professional manner with people at all levels throughout the organisation.
* Sound knowledge and experience in the provision of information and communication technology support in a complex environment.
* Proven ability to monitor client and stakeholder satisfaction to ensure positive outcomes.
* Proven ability to work as part of a team and independently with minimal supervision.
Requirements and relevant information:
* One (1) x full-time, ongoing position available.
* This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
* The successful applicant will be required to undergo National Security Vetting, achieve and maintain a security classification as determined by the Department Head. To achieve this, applicants must be an Australian Citizen.
* The successful applicant will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
Your application must include:
* Resume
* Completed application form – the word document (2. Application form) for you to complete and attach to your submission, is attached to the job advertisement.
Applications close midnight, Thursday 28 March 2024.
Please Note: All applications will need to be submitted through one of the following platforms; Jobs and Skills Exchange (JSE) website, Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.
Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE).
For further information, please contact: Emily Greenwood on (03) 8335 8835 or Emily.Greenwood@police.vic.gov.au.
We welcome applications from people with disability. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirements/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8082.
About Us:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.
Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage. If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps