Address· Provide quality support for the use of Council systems and technology
· Temporary full time (2 years), Werribee based
· Salary from $73,202.48 plus super and fortnightly RDO
We are Wyndham, one of Australia’s fastest growing and most diverse cities.
Our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared to welcome over 200,000 new residents by 2040.
Shape new possibilities. Be part of something more.
A bit about the role
The Graduate Support Officer role sits within the organisations helpdesk function and is a fantastic opportunity to gain a deep insight into the role of information technology in the workplace.
You will be responsible for the maintenance of desktop and mobile hardware and software, assisting with the asset records and provide support of a range of systems and technologies.
Having recently graduated with an IT related qualification, you will have strong communication and customer service skills and enjoy using your strong problem solving and analytical skills. With a desire to learn and grow, you will have confidence in collaborating at all levels within the business and across the Technology department.
What you will deliver
· Provide quality end user support on a range of systems and technologies
· Assist with the maintenance of the organisation’s desktop and mobile hardware, software and associated peripherals
· Install, test and implement hardware and software upgrades as directed
· Actively contribute to the continuous improvement of Service Desk documentation, policies and procedures
· Assist with the recording and maintenance of IT asset information
· Support the department with identification and implementation of new IT solutions
· Provide recommendations to achieve continuous improvement on service desk systems and processes
What you will bring
· An appropriate tertiary Degree qualification or industry certification
· Specialist Skills and Knowledge (desirable)
· Strong user support skill
· Good knowledge of PC and peripheral hardware
· Experience/ knowledge with Microsoft Windows end user computing environments, Microsoft 365 and general software and applications
· Knowledge of general networking concepts
· Strong research, analytical and problem-solving skills
· Developed interpersonal, written and oral communication skills
· Experience working in a customer service setting
· A positive, curious and flexible mind
Be part of something more
Take a look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce. Ask us how this role can be worked.
So, are you ready to shape new possibilities?
What’s next?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.
To find out more about the role, please contact Sapna Musale, Team Leader Service Desk on 8376 5560
Applications will be accepted until 11:59PM on Sunday 26 May 2024.
We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.
