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Form of workJob Title: IT Help Desk Assistant – Part-time, suits school hours
About Us: We are a dynamic IT team dedicated to providing excellent technical support and solutions to a successful privately owned general freight transport business. We are currently seeking a highly motivated and skilled individual to join our team as an IT Help Desk Assistant.
Qualifications and Skills:
- TAFE Advanced Diploma in Information Technology/Networking or higher
- Familiarity with physical computer components, server components, NAS/SANs
- Understanding of Microsoft & Microsoft 365 technologies
- Sound understanding of Desktop support for Windows 10/11
- Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy
Experience:
- Basic Network Support: Troubleshoot basic network issues related to connectivity, such as network access, IP configurations, and VPN connectivity.
- Hardware and Software Inventory: Assist in maintaining an up-to-date inventory of IT assets, including hardware and software licenses.
- Documentation: Maintain accurate records of support requests, activities performed, and resolutions provided. Update the knowledge base with solutions to common problems.
- Hardware Maintenance: Perform basic hardware repairs, upgrades, and replacements for desktops and laptops. Coordinate with vendors for equipment repairs covered under warranty.
- Troubleshooting: Diagnose and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals. Perform basic troubleshooting for network connectivity issues.
Characteristics:
- Passion for everything IT
- Flare for troubleshooting and ability to follow a logical process of elimination to solve problems
- Works well in teams
- Strong problem-solving and analytical skills to diagnose and resolve technical issues
- Documenting and tracking support requests
If you are ready to take the next step in your IT career and join a dynamic team of professionals, please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you!
