- Immediate 8-week contract
- High chance of extension or going permanent
- Work close to home - southern suburbs location
The ClientPSG is seeking a customer focused team player with a positive attitude and a willingness to learn new technologies to join a government department as an ICT
Service Desk Officer. This is an initial short term contract with a high chance of becoming a permanent position.
The RoleReporting into the IT Manager, you will act as the first point of call for IT related queries. This is a rewarding opportunity to join a supportive team environment and enhance your existing IT skills.As an ICT
Service Desk Officer, you will:
- Log and prioritise support tickets as well as resolve Level 1 and 2 ICT issues.
- Understand problems and take ownership to explain solutions in non-technical terms to end users.
- Monitor incidents and ensure SLAs are adhered to in a timely manner.
- Escalate more complex technical issues ensuring relevant parties are updated on the progress of their ticket.
Skills and ExperienceTo be successful you will have the following skills and experience:
- Demonstrated experience providing first and second level support ICT support in an enterprise environment.
- Proficiency in using ticketing tools like ServiceNow, Fresh service or ConnectWise
- Working knowledge of MS platforms including MS Office suite, MS Windows Desktop Operating Systems
- Strong technical knowledge of SCCM
- Strong verbal and written communication skills
Apply TodayTo be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to
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