AddressOfficer Service Desk - Level 2
Date: 7 Mar 2024
Location:
Perth, AU
- Monday to Friday | Perth
- Benefits include income and life insurances, health, banking, car leasing, airline + travel, IT discounts
- 18 Weeks paid Parental Leave for primary caregivers
- Free onsite parking at the Remote Operational Centre (ROC)
About the Role:
Our Technology Operations Service Delivery team is eager to welcome a Level 2Service Desk Officer to join our vibrant crew on a 5:2 roster based in Perth. As you report to the Supervisor Service Desk, your role will involve addressing, prioritising, documenting, and actively resolving more complex end user help requests. Your expertise will play a crucial part in ensuring our IT infrastructure and related systems remain highly available, allowing business tasks to run smoothly.
In this dynamic role, you'll be immersed in a fantastic team environment and culture that prioritizes the growth and development of our people while fostering a positive and engaging workplace. We firmly believe that a strong team spirit and a supportive atmosphere are the keys to success for both our employees and the company as a whole. We encourage people from diverse backgrounds to apply and join our inclusive and fun-loving team.
Duties:
- Offering friendly and advanced IT support to end users, tackling more complicated challenges that involve a deeper comprehension of hardware, software, and network systems.
- Teaming up with Level 1 Service Desk Officers to pinpoint escalated issues and share your expertise to help them find solutions.
- Troubleshooting and resolving network, server, and system-related problems with a focus on minimizing downtime and ensuring a smooth user experience.
- Contributing to the creation and implementation of IT process, procedures, and best practices that enhance the efficiency and effectiveness of our Service Desk.
- Mentoring and coaching Level 1 Service Desk Officers, helping them grow their technical skills and knowledge in a supportive team environment.
- Collaborating with other IT teams and vendors to address issues that call for specialised expertise or resources.
- Getting involved in IT projects and initiatives, providing your technical know-how and support to guarantee successful implementation and seamless integration with existing systems.
- Staying up-to-date with industry trends, emerging technologies, and best practices to offer the most effective support and solutions to end users.
- Preparing and presenting engaging reports on Service Desk performance, trends, and areas for improvement to management and stakeholders.
Skills and Experience:
- Previous experience in a similar IT support position
- Tertiary qualifications and industry certifications such as VMWare, Citrix, MCSE not essential but would be desirable
- A sound knowledge of the Windows Operating environment/Windows server network environment and Microsoft Exchange Office 365 environment will set you up for success
- Hardware and Software Troubleshooting experience
- Strong customer service skills
Perth ROC Facilities:
- Free on-site parking at remote operational centre (ROC)
- Modern spacious office with break-out facilities
- In-house café providing variety of hot & cold food options and barista coffee
- Flexi Leave available to all Perth based office staff
- Flexible working hours outside of core business hours
- Active social club with community events and activities for employees
- Lifestyle, Learning and Recreation initiative which provide events for your family
About the Company:
Roy Hill is a world class mining company, leading the way through innovative, integrated mining rail and port operations, to export iron ore safely and efficiently from West Australia's Pilbara region.
We are a company where people matter. We support our team to reach their full potential by providing generous benefits and opportunities, empowering them to actively contribute to our success and that of our state and country.
We are committed to the use of new technologies that results in higher quality product, less waste, improved efficiencies and above all, a safer workplace. Our integrated next generation mine, rail and port operations enable the sustained low-cost production of iron ore at a consistent quality and grade, allowing us to respond to changing market cycles.
We are proud to collaborate and work in partnership with the communities in which we operate, supporting programs and initiatives that help achieve positive outcomes and leave a lasting legacy.
We are dedicated to minimising our environmental footprint, designing our operations to optimise the rehabilitation of the land when and where mining has been completed.
We are Roy Hill.
Equal Opportunity:
Roy Hill is an Equal Opportunity Employer, and we proudly encourage indigenous Australians, Veteran personnel and females to apply. We promote cultural diversity, gender equality and non- discrimination.
We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.
How to apply
Click APPLY to submit your application.
To be eligible to apply for this role you must be legally permitted to work permanently in Australia.
Please note that unsolicited applications from recruitment agencies will not be accepted
