It Service Desk Officer

• Immediate 8-week contract
• High chance of extension or going permanent
• Work close to home – southern suburbs location

The Client

PSG is seeking a customer focused team player with a positive attitude and a willingness to learn new technologies to join a government department as an ICT Service Desk Officer. This is an initial short term contract with a high chance of becoming a permanent position.

The Role

Reporting into the IT Manager, you will act as the first point of call for IT related queries.  This is a rewarding opportunity to join a supportive team environment and enhance your existing IT skills.

As an ICT Service Desk Officer, you will:

• Log and prioritise support tickets as well as resolve Level 1 and 2 ICT issues.
• Understand problems and take ownership to explain solutions in non-technical terms to end users.
• Monitor incidents and ensure SLAs are adhered to in a timely manner.
• Escalate more complex technical issues ensuring relevant parties are updated on the progress of their ticket.

To be successful you will have the following skills and experience:

• Demonstrated experience providing first and second level support ICT support in an enterprise environment.
• Proficiency in using ticketing tools like ServiceNow, Fresh service or ConnectWise
• Working knowledge of MS platforms including MS Office suite, MS Windows Desktop Operating Systems
• Strong technical knowledge of SCCM
• Strong verbal and written communication skills

To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to *******@psgaus.com.au