It Helpdesk Support

IT Helpdesk Support

Graduates welcome to apply

Full Time, Permanent role

White Rock, Cairns Campus (some inter-campus travel required)

Trinity Anglican School is seeking applications for an IT Helpdesk Support Officer to work at both its White Rock and Kewarra Beach campuses.

Do you put the ‘help’ in Helpdesk? 

• You are looking for a role where you can demonstrate your customer service skills and technical expertise. You enjoy being the ‘go to’ person; that reliable person everyone knows can help find a solution to their tech problem. Imagining the following scenario makes you smile:

“Why is my computer not working? I know, I'll go and see , they are always happy to help!”

• Your role is to enable students and staff to make the best use of the technology to create an awesome learning experience. TAS is a school which prides itself on being both an innovator and an early adopter. 
• Reporting to the Manager of IT, you will be responsible for providing a professional, customer-centric IT service and facilitate the effective running of IT services across the School. 
• You will use your experience in school or corporate IT teams to maintain, repair, test and ensure on-going operation of computer software, hardware etc for staff and students.

We are seeking someone with: 

• Knowledge of, and intermediate ability to use a variety of software programs including Microsoft operating systems and Office suites, Adobe Suite and the current versions of various web explorers
• Intermediate knowledge of hardware and configuration of networking peripherals, including a sound understanding of the principles of a networking operating system
• Intermediate understanding of administering a server operating system
• Demonstrated ability to advise users in the effective use of Microsoft Office Suite (in particular Word, Excel, Power Point, OneDrive and Adobe)
• A good understanding of Laptop Computers, Desktop systems and Peripherals with a demonstrated ability to support such systems in an environment where users have varying computing skill levels
• Analytical and problem-solving skills and demonstrated ability to perform computer and peripheral maintenance and troubleshooting to component level in a safe and effective manner
• Proven skills in written and oral communication and a capacity to display strong client focus and work in a team environment
• Attention to detail and the ability to prioritise tasks and work at a fast pace
• Advanced skills using email and Internet
• ITIL equivalent: Tier 1
• A sense of humour! 

The role will be primarily based at White Rock, but will spend time at the Kewarra Beach campus. Cross-campus travel will be subsidised where applicable.

TAS has a goal to inspire its staff and students to be the best they can be. As a new member of the TAS IT team, you will receive the support you need and the challenges you crave to help us to provide the top quality education for which TAS holds a strong reputation. 

Check out our webpage at www.tas.qld.edu.au for more information about the leading independent school in Far North Queensland. 

Suitability to work with children, students, and young people 

TAS provides a safe and supportive learning environment for our children, students and young people and we achieve this through recruiting professional staff based on merit and suitability to work with children, students and young people. 

To ensure your suitability to work with children, students and young people, the following checks will be undertaken in the recruitment process:  

• National Register Screen (Anglican School’s Commission) 
• Reference Checks 
• Blue Card Suitability (no card, no start laws apply)

How do I apply? 

Please provide the following information to be assessed for this position:  

• Your current résumé (including your employment history with functions or roles performed, dates of employment, major achievements or awards, and qualifications). 
• A statement of suitability telling us how you meet the primary responsibilities of this position. 
• All documents must be in Microsoft Word or PDF format. 

Applications can be submitted via the SEEK online portal.   

As this is a permanent role, no Working Holiday or Student Visas accepted, nor applications from Agencies.