Company

Savanna Energy ServicesSee more

addressAddressToowoomba, QLD
CategoryIT

Job description

Savanna is a leader in energy services offering drilling, completions & well servicing solutions in Australia.

 Savanna has an opportunity for an experienced IT Helpdesk Support to join the team. Based in our Toowoomba Head Office. This is a newly created position to support our growing business.

Why Savanna?

  • An industry leader in safety with an unrivalled safety record
  • Long term contracts with major coal seam gas producers

This position will report to the Manager, Information Systems and will work closely with the systems team to troubleshoot issues both local and remote, hardware and software. This individual must have strong communication and remote trouble shooting skills. The ability to multitask is a must. This person is responsible for resolving trouble calls, hardware repairs etc. The skillset within this role must have the ability to support the day-to-day operations and assist with projects when required.

What you'll be doing:

  • Provide day-to-day help desk support as well as 2nd tier support.
  • Must be able to work within Active Directory – Add, Modify and Delete Users
  • Must be able to create email address’ – Exchange.
  • Experience in Azure and O365 required.
  • Must be able to troubleshoot and support clients remotely.
  • Must be able to work unsupervised.
  • Must be willing to work after hours 
  • Must have Excellent communication, interpersonal and problem-solving skills.
  • Manage data backups (Veeam & Backup Exec)
  • Detailed and accurate logging of Help Desk support calls within the Service Desk Plus application
  • Require a strong technical background working with Windows desktop platforms, MS Office 2013 & higher, Exchange Server 2010 or higher, Crystal Reports and experience with ERP systems (Dynamics line)
  • Work on building, repairing, upgrading, and deploying computers, laptops and other peripherals.
  • Knowledge of telephony – Cisco and Teams Phone
  • Ability to Provide clear and concise documentation and follow that same documentation.
  • Support network connectivity within WAN and LAN
  • Interact with technical support groups to resolve problems and bugs.
  • Participate in the on-call rotation when required.
  • Troubleshoot mobility issues | allocate hardware | manage hardware (Intune | Active Sync) | Reset Passwords and voicemail boxes.

 To apply, you should have:

  • Previous relevant experience in IT Helpdesk / Support essential
  • Knowledge of Spira, Tableau, AD, IMS, SharePoint, shared drives, SalesHQ and Power BI or similar report writing software an advantage, but not essential.
  • Well-developed written and verbal communication skills

  If you would like to be a part of Savanna's growth at this exciting time apply now!

Refer code: 2157754. Savanna Energy Services - The previous day - 2024-05-07 17:23

Savanna Energy Services

Toowoomba, QLD
Popular IT Helpdesk jobs in top cities

Share jobs with friends

Related jobs

It Helpdesk / Support

L1 Technical Helpdesk

Telair Pty Ltd

Murarrie, QLD

7 hours ago - seen

Level 1 Onsite / Helpdesk Technician

Optus

Bundall, QLD

2 days ago - seen

IT Helpdesk Officer

Suncoast Christian College

Woombye, QLD

5 days ago - seen

IT Helpdesk Support L1/L2 Technician

Apollo Motorhome Holidays

Brisbane, QLD

6 days ago - seen

Level 2 Helpdesk Support (ICT Customer Support Officer)

Condor Migration On Behalf Of Wyntec

Spring Hill, QLD

2 weeks ago - seen

IT Helpdesk Support Officer

C&K Association

Brisbane, QLD

2 weeks ago - seen

IT & Facilities Helpdesk Analyst

Technologyone

Brisbane, QLD

2 weeks ago - seen

Customer Service and Helpdesk Support Officer

Infoview Technologies

Brisbane, QLD

2 weeks ago - seen

IT Helpdesk Support Technician

Myriad Technologies

Brisbane, QLD

2 weeks ago - seen

SENIOR IT HELPDESK

Roc Consulting

Permanent

Gold Coast, QLD

2 weeks ago - seen

IT Helpdesk Technician

Australian Timber And Trusses

Nerang, QLD

2 weeks ago - seen

IT Helpdesk

Bayset

Coopers Plains, QLD

2 weeks ago - seen

Level 2 Helpdesk Support (ICT Customer Support Officer)

Wyntec Pty Ltd

Spring Hill, QLD

2 weeks ago - seen

Application Support/Helpdesk Support Team Member

Ausure Insurance Brokers

Brisbane, QLD

4 weeks ago - seen

Level 2 Helpdesk Support Technician

Heat And Control

Mount Gravatt East, QLD

4 weeks ago - seen

Level 1 - IT Helpdesk Position

Medical-Objects

Maroochydore, QLD

4 weeks ago - seen

Level 1 Helpdesk Support Officer

Clicks It Recruitment

Queensland

4 weeks ago - seen

IT Helpdesk Support Officer

Lite N' Easy

Banyo, QLD

a month ago - seen